Urgent help needed with return label please!

[cliquotscloset]

This is my first ever return that requires seller to send a label and I can't find out how to do it. Here's the email from eBay:

Your next step is to send a return shipping label to  XXXXXX  by Jun 04, 2021. See the return details to buy a label from eBay at a discounted rate.

If you can't send a label by Jun 04, 2021, we may send the buyer a return shipping label and charge it to your monthly invoice.

Check the item carefully when you get it back. If everything looks good, refund the buyer no more than 2 days after you receive the item back.

Only thing is, when I click on See Return Details, there is no function to send a label.

Clicking on Returns, here's what I see:

Here's what happened

Jun 01

You provided return information

Jun 01

You approved the request

Jun 01

The buyer XXXX created a return 

Order number

xxxxxxxx

Reason for return

Doesn't seem authentic

I accepted the return but can't see how to send the label. Can you help?

[gkn29]

Go to your return dashboard and select view returns detail https://my.ebay.com/ws/eBayISAPI.dll?MyEbayBeta&CurrentPage=MyeBayNextReturn

You can print it from there from "send an eBay shipping label"

Be sure your return address is correct!!!!

[cliquotscloset]

I tried that. Here's the screenshot:

[Anonymous]

When you accepted the return eBay showed you the cost for a prepaid return label. All signs indicate that you approved the prepaid return label but didn't realize it. eBay already sent it to your buyer and they will charge you when/if the buyer uses it.

[stainlessenginecovers · Accepted solution]

I agree with bigger.fish.to.fry 100%. The label has already been sent to the buyer, you will be charged for it. 

[cliquotscloset]

thank you both so much! I can't believe this is the first time I've had to do this on a bogus return. But that's another story for another time. 

[cliquotscloset]

@stainlessenginecovers 

@Anonymous 

Hey guys, can you stand one more question about this return? The return details correctly state:

Subtotal: 99.00

Shipping: 10.00

Funds on hold: 109.00

But...under Manage Returns is says Buyer refund request: $115.92.  Does this mean the buyer bought her own label for 6.92? 

[stainlessenginecovers]

That amount probably includes the Sales Tax that Ebay collected; and will refund the customer along with your money to make that customer 100% whole again. That 'tax' amount is not something you will be refunding/paying. 

[cliquotscloset]

Thanks again. Hopefully this is the last of it. 😑

[niteowl303]

How do I print and send a return shipping label?

[niteowl303]

Why can't I get a reply from you?

[creoleorchid]

Go back to the message board EBay Community, Buying and Selling, Returns and start a new thread.