Mixed up two items, one is settled, other dealer hasn't responded

[retrobiz]

This is a backwards problem and I can't seem to find the solution in ebay's help searches.  I accidentally switched two items in shipping.  The first person who received the wrong item contacted me.  I sent them a return label, they returned the item, and I gave them a refund.  They would still like to have the original item.  The person who got the other item has not responded to my daily messages and I don't see a way to open a return request from seller to buyer.  It looks like a good dealer with over 7000 positive feedback and is registered in the USA.  I suspect he has a high volume, doesn't check all the messages, and probably has other people sorting received packages.  I did not put a packing slip in the package.  

How do I get his attention to let him know he has the wrong item, and that I have his?  I will be glad to send him a return label and also ship him the item he purchased.  I've only had this happen one other time and that only involved one dealer getting the wrong item and ebay didn't have to get involved.  This was totally my fault and I don't want to start a process that will reflect badly on the other dealer, but I do want to get the merchandise back.  Any solutions?

[kensgiftshop]

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@retrobiz wrote:

I don't want to start a process that will reflect badly on the other dealer, but I do want to get the merchandise back.

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There's no process you can start.

If the other buyer wants to return the item, they will, or they'll decide to keep what they received.

[misfitfun]

Receiver can not be compelled to respond or return

[stainlessenginecovers · Accepted solution]

Find the order and where the order is; there is the buyers phone number. Call them. 

As stated, there is no process for this. 

[12345jamesstamps]

Its a mistake and nothing you can do.

I have made a few.

Bugging the buyer with emails or calling on the phone is something I wouldn't do in my opinion.

If they want to contact you they will. 

[1tuna]

if you mixed up the items and the buyer who wont return it got a  better item then you are stuck

some items look similar like 12 size watches

I sent a guy a $60 12 size and it was supposed to be a $40 12 size

well the buyer liked it so much they kept it instead of crying about a mixup

when a mixup happens one buyer gets the short stick maybe and the other buyers gets a prize they were not expecting

@retrobiz 

[donsdetour]

Wrong item sent: you just gave away that item:; Laws are such that  it protects folks from an old bait and switch or the adding of items and then charging em for such..

I have done such it happens: a fast way to learn to be very careful when packing and labels.