Monthly Chat - January 17th @ 1:00 pm PST

[devon@ebay]

Hi Everyone! This month's chat you’ll have an opportunity to talk to specialists from our Growth Advisor Team. The theme of the chat is, “Starting 2024 off right and setting your business up for success in the new year”. Get all of your questions ready for the team, so we can make the most out of this month's monthly chat on January 17th at 1:00 pm PT

Thanks for joining us for the Monthly Chat with our Growth Advisors.

The chat thread will remain open until 2 PM PT at which point we'll close it from additional responses. After that time, we'll continue to work on responding to any queries that might still be unanswered.

To post your question, click Reply in the lower right corner of this post, type your question, and hit submit between 1-2 PM Pacific Time. The format of our chat mirrors the format of our Community Discussion Boards, where each post will appear in the thread chronologically. The Community Team and Growth Advisors will review each question as it comes in, and will quote the original question in our reply. This quote and the reply will appear later in the thread, so just keep scrolling down to see our answers.

As a reminder, we want to be able to get to as many members as possible during the allotted hour, so we have a few things to ask of you:

• Keep on topic
• Scroll through the list of questions to see what has already been asked to decrease chances of redundancy 
• Keep the message/question simple and no more than one to two items. If you include multiple questions in a post, please be aware that they may not be addressed during the chat and (specialist name) will do their best to follow-up with it after the chat has closed 

Missed the chat? Send your questions to the podcast by calling 888-723-4630 or email us at podcast@ebay.com and maybe your questions will make it on the air! Or listen to past episodes while you wait for next month!”

[b86fiero]

Recalled products / merchandise.

eBay keeps very up to date on manufacturer recalls and is quite adept at keeping those items from being listed.

When selling internationally, does eBay also monitor product recalls in other countries and how are any sales of those items handled that were shipped before becoming aware of the recall? Is the seller held responsible for out of country recalled products and how is their return handled?

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Edit: A reply to your question can be found here. 

[growth_advisor@ebay]

Great question, I’d check out the research tab under seller hub to investigate sales trends from the past 3 years for eBay first, then head out to look at upcoming sales trends via a google search or those websites mentioned. You can look at seasonal previews or just search for the hot toys items, or film coming out to get a sense of what types of items will be trending in the season.

Plus I’d advise to upload products gradually over a few weeks before the season is fully happening to reach early searchers, buyers, in order to get visibility that way.

Hope that helps, 

-Casey
Growth Advisor

[clarkphilatelics]

Why is it so difficult to reach out to potential buyers? Best Offers on eBay expire after 24 hours, even on weekends. When an expired Best Offer is encountered, it is all but impossible to reach the potential buyer that an offer would be accepted. Also, when sending best offers to qualified listings, why is there no way to sort the list or search the list by Custom Label or title?

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Edit: A reply to your question can be found here. 

[clarkphilatelics]

I am reluctant to post fixed price listings priced between $20 and $80 in the Stamps category because there is no cost-effective way to ship. USPS Ground Advantage is too expensive and the eBay Standard Envelope maxes out at $20.  I would list more if the eBay Standard Envelope allowed values up to $100 even if insurance was capped at $20. Why not give sellers of low and medium priced stamps an opportunity to be Top Rated Sellers?

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Edit: A reply to your question can be found here. 

[clarkphilatelics]

Sometimes packages are delivered but tracking does not.

[growth_advisor@ebay]

Similar to the old Global Shipping Program, if the item is not returned to you, then eBay will refund the buyer and you will keep the payment. If an item is found to not be eligible, for ex. the size doesn’t meet the program's requirements, then it could be returned to you and in that instance, you would need to refund the buyer. If an item were to be found to be recalled last minute though, eBay should be taking care of things for both you and the buyer.

~Velvet

Growth Advisor

[devon@ebay]

Thanks for joining the chat this month! It's closed from further replies but we'll keep working through to make sure that questions are addressed.

[growth_advisor@ebay]

We always appreciate getting feedback like this. For now though, in order to be Top Rated you will need to meet the requirements stated HERE to reach that status.

~Velvet

Growth Advisor

[growth_advisor@ebay]

Thanks for your question, I think there are a few options when looking at this question, one strategically mixed seller initiated offers and promotions such as a order discount or sale event + Markdown can help with the time between offers and help buyers who are watching your items to see the extra value to them of an offer.

Great feedback, I’m not sure on the “sending best offers to qualified listings, why is there no way to sort the list or search the list by Custom Label or title” but will look into this and see what I can find out for you.

-Casey
Growth Advisor