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Current and resolved technical issues - updated as of 05/7/2024

The following are ongoing technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider contacting Customer Support here to be added to the open tickets. We have included the refer...

Pictures not showing up on listing

I got a email from potential buyer that my pictures are not showing up on a listing. I checked and only one is showing but I posted 6.Anyone else with this issue? Thanks

Technical Issues with payment process and seeking resolution.

Does Anyone know how to actually speak with a 'manager' at Ebay when a selling process messes up?It has taken me many iterations, as well as my customer(s) frustration when the selling process does not go smoothly.Invoices were fractured by groups of...

Printing "View Order Details"

I can no longer go to a item I purchased and click on the "View Item Detail" link and print the "printer friendly page" My printer prints find on any other request outside of eBay. I can not even use "CTRL P" shotcut. Nothing will print when trying t...

Payment

Hi i keep trying to put my bank account information in to get a payout but everytime I put in all the right information it keeps saying “sorry something went wrong, try again later” how do I fix this if I can?

Opera Affirm Window Won't Go Away!

Hi allAll of a sudden I am getting a highly annoying window that at first seemed to be an issue with the Opera browser, but now I am thinking it may have to do with Ebay. I'm not totally sure, but so far it only appears when I go onto the Ebay websit...

Can't change my listing descriptions that have bullet points

Most of my listings I used bullet points in the description on my listings. For the last 2 days my cursor doesn't match up to the lines I'm trying to change it goes to 2 or 3 lines above where I am trying to type. It's very frustrating because I use ...

Can't create a new listing.

When I click the "list" button, the wheel just keeps spinning and has continuous "Saving..." at the top. I've tried twice now.

Nothing happens when I click "agree" button

I've used Edge & Firefox, turned off everything I can think of - VPN, privacy essentials and adblocker. When I go to Terms of use for Adult Only category (ebay.com)I can click agree, it's not grayed out or anything but nothing happens. It changes col...

Promotional Shipping Discount Error

Recently I switched from free shipping to $1.00 shipping for 1 or more postcards paid for in a single transaction. My setting specifies I offer combined shipping. On the Promotional Shipping Discount Rules - Manage postage settings page I clicked Edi...

I never saved all these sellers

Clicking the blue heart doesn't delete any sellers on my saved list. What next other than closing my account? All these sellers aren't put there by me.

Resolved! Thumbnail photos not printing on packing slips

Until the last two days, I have always been able to print a packing slip that includes a thumbnail size photo of the item. Now suddenly the photo thumbnails are gone from packing slips! It's a lot more clear for the buyer if a photo is included. Furt...

Dead link on Store Landing page

When one clicks on the store icon, he is taken to the store Landing page. There are 4 links on the top left:3 lines (brings up categories), Shop, About, Feedback. Clicking "Shop" does nothing......... As an aside......I'm an old fogey..........will a...

Can't Access Item-Specific Filters in a Sub-user Account

Hi, everyone.I'm using a sub-account so I don't have primary access to eBay. I was wondering if we can still see the Item-specific filter? Even though I click the arrow, the quick filters won't appear so I'm unable to see which listings have Item Spe...

discription will not save, I get a message discription in invalid or go back and

With the new eBay policy with listing, the description will not save when I try to save it, then when I go to list the item, I get that the description is invalid and my description is missing something. I have talked to representatives about 4 times...

View count on all active items switched to 0

The view count on all active items for sale has become 0 on all of my listings. This is happening on a google chrome browser and the mobile app. Watched count is still there, but views are all 0.