when ebay gift card applied pay button gets greyed out

[ns0062]

I've used ebay gift cards many times without problem.

[eburtonlab]

Others have been having problems using gift cards lately.

There was a thread about this on the Technical Issues board, but it no longer appears.

[trainman11185]

I am having the same problem. It worked fine when I used it a week ago, I'm trying to make another purchase tonight and it's doing this now and the amount on my card is more than the total for the item

[japhyl19]

I have also had this problem for the past few days. It has been very frustrating, and there does not even seem to be a way to contact an actual person working for eBay anymore. I hope this issue comes to their attention and gets fixed, as I most often used eBay gift cards to pay. 

[theebrokenhip]

Same here . Bought a $50 gift card  yesterday.   I can apply it but "Confirm and Pay" is grayed out. 

[michaeldeals44]

Still unable to pay with gift card 4/05/2024 . The Place Order is grayed out.  I've never had this problem before. 

[clocks1961]

I got an gift card on 4/4/2024 and the place order is grayed out, and on 4/5/2024 is still grayed out. I just got and gift card  before and it worked fine. I still have some money left over and it still works, but not with the new one. 

[planetusa]

Same problem for me today on April 5, 2024. When checking the apply gift card balance box, the place order button is then grayed out. It just worked a few days ago. Hello eBay! Are there any live tech agents out there to resolve this???

[carlosape-68]

Please submit your complaints using this link to forward them to the IT Department.

Submit screenshots 

Submit Complaint to IT  

I have submitted my request to Doris using the Live Chat function.

Doris has submitted it to the IT Department. I also attached a link to this thread.

Hope we can get this straightened out soon. 

Best Regards,

Carlos