Accepting returns & buyer feedback protection

[shifterzautomotive]

I currently don’t accept returns, but I’d like to start due to the negative feedback protection and to start building more trust with my customers. When I open the return options, I am left with a few choices as far as the return time window goes: 14 days, 30 days, or 60 days. Does it matter which one I choose? Or in other words, do I not get the same protection if I accept 14 days, rather than 30? I hope this makes sense.

[soh.maryl]

What "negative feedback protection"?

Taking returns, which you have to do anyway if a buyer opens an NAD case, doesn't protect you from receiving negative FB if that's what you are thinking.  

[shifterzautomotive]

I am aware of that, thank you. Not my question.

At the eBay open, someone was discussing that a seller is covered from negative feedback in the case that the buyer wants to return an item under any other condition than INAD. I was hoping someone could elaborate on this. 

[tony1963]

The entire feedback system needs to just go away.  It was a great concept in the 90s and 2000s, but today you have too many other choices.  If I buy a product my credit card company protects me too.

Time to make feedback go away.

[fab_finds4u · Accepted solution]

The key is offering free returns if you want to be protected from negative feedback.

eBay says if the buyer submits a return request because an item isn't as described in the listing, we'll remove any related negative or neutral feedback if you offer free returns, accept the return, and give a refund.

[soh.maryl]

Thank you for that explanation.  So there's just a little more to the story about accepting returns will give a seller protection from negative FB, right? 

[shifterzautomotive]

Thank you! This is exactly what I was looking for.