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ASK ME ABOUT: Product Research (formerly known as Terapeak)

Hello Everyone, We're thrilled to announce the launch of our brand-new interactive series, which is set to take the place of our former "Monthly Chat with eBay Staff" program. This series is designed to bring you closer to the heart of eBay's operati...

I shipped shoes WITH box to ebay authenticator and buyer did Not recieve box.

I shipped a pair of shoes to the ebay authenticator with the original box and it arrived to the seller without the box. Please help.

New Unwritten Policy Against Sale of Cow Bone - I Guess Sellers Need to Have ESP

I just had 2 Civil War era scrimshaw cups removed. They were made from cow bone. They are not even close to looking like ivory. And every similar example ever sold on eBay or elsewhere online says they are made of cow bone (never ivory). When I conta...

I demand an explanation.

I had a zero sales day yesterday.I demand an explanation.Shall I contact ebay?

Ty beanie baby

I have a few in great condition! Gracie is the first up for sale.

I'm not the post office.

Sometimes things get stuck in the system.But why do buyers think I personally work for USPS, FedEx or UPS?I shipped something on the 1st of May, and it did the classic cross country tour.But tracking HAS been updating, it's not stuck or sitting somew...

Service Metrics - The Equivalent of Stealing Money Outwardly - Still Going On 2022

From 2020, but still going on: We are one of the larger sellers of OEM auto parts on eBay, and have been for many years. We offer completely free returns, even for buyers that simply "change their minds", but of course every month we enter the "very ...

Buyer says Boyfriend is going to destroy contents of package when it arrives and wants refund

THIS has got to be the most insane message after a sale and with an item not yet delivered. Buyers messages “ I need to get a refund. My boyfriend said he is not going to give me the item when it is delivered and said he is going to destroy it or put...

Shipping with stamps

So I sell Sports cards via eBay. I have 100s of forever stamps and now use them sparingly. Since there is no tracking included, buyer and seller never know when item arrives. This being said, buyer can claim item as not received, get their money back...

Posted image radically different from actual .jpg file

Never realized this before... so ebay can't even upload images that are true to the file ?I never really noticed before today... other posts on the topic claim photos are desaturated; mine has a CRAZY hue shift. You think these bozos would make enoug...

Freeze a store subscription

I'm going through a situation where I do not have access to my inventory. It has been a month and it appears that this situation is going to be going on 3 more months at least. I have been doing the time away every 30 days, but I'm still getting char...

TRS and TRS+ Not Showing On Listings

I lost TRS and TRS+ due to one bad shipment, but gained the TRS back in a month on April 20 per my metrics. I don't see a shield on my listings or in my store. Is it normal to have a delay in displaying the TRS/TRS+ badges, or am I somehow looking in...

Insanely excessive fees

I occasionally sell stuff on Ebay that I have no more use for. Guess I haven't sold anything in a while. I remember 2-3% seller fees in the past. For the item I recently sold I was charged 17.24% for ($15.34 on a net item value of $89). That is insan...

Search will be the demise of eBay

Wanting to see if it's worth listing an item, so I run a search.Impala Bucket Seat Brackets.Switch to used and 1300+ results. Guess that tells me what I needed to know. Don't list Impala Bucket Seat Brackets because nobody would ever be able to find ...

Resolved! Massive USPS shipping delays?

Just a quick pollIs it only me or are there others experiencing chronic shipping delays?I notice it now, especially for the South East and PR regionsI suspect it will get worse in other regions soon too. This is a big deal to me. Thanks for your inpu...

What has eBay become ? Rants from sellers the future of “Outta Here” cThis is for you.

I had auctions which OFFERED free shipping with an option to pay additional for faster shipping.One buyer WHO WON 2 ITEMS demanded that I combine his FREE shipping and refund him anything I might save for combining. He went on to make other demands, ...