eBay

john9112001 · ‎08-26-2022

There is a "Top Rated Plus" seller selling "40% Silver" Coin Lot that has 68 negative and 46 neutral feedbacks in the past 12 months, mostly for selling these lots with NO silver coins in them. Almost all these feedbacks are for the same reason, FALSE description.
Why has eBay not kicked this fraudulent seller off????? How do they have a " "Top Rated Plus seller" rating with feedback like that?????

pburn · ‎08-26-2022

@john9112001 wrote:
How do they have a " "Top Rated Plus seller" rating with feedback like that?????

Because the "Top Rated Seller" designation has nothing to do with a seller's feedback. Feedback is not a component of the TRS program.

From the Top Rated Seller Program page:

Qualify as a Top Rated Seller

To become a Top Rated Seller, you must meet the following guidelines:

An eBay account that’s been active for at least 90 days.
100 or more transactions and $1,000 in sales during the last 12 months with US buyers.
A defect rate less than or equal to 0.5%, with three or fewer defects from unique buyers.
Cases closed without seller resolution less than or equal to 0.3%, and two or fewer cases.
A late shipment rate less than or equal to 3%, and five or fewer late shipments.
Tracking uploaded within your stated handling time, and carrier validation for 95% of transactions to US buyers.

Once you meet these requirements, we will automatically upgrade you to the Top Rated Seller status at your next evaluation.

BTW, "Top Rated Plus Seller" doesn't exist. The seller designation is "Top Rated Seller" (TRS), and their listings can be "Top Rated Seller Plus" (TRS+). TRS is a seller designation and TRS+ is a listing designation.

In regard to feedback, the positives, negatives and neutrals need to be viewed as a percentage, not as a raw number. If the seller has 10,000 positives to those 68 negatives, that's a pretty good percentage. Neutrals don't compute into the feedback rating at all. Complaining about the number of negatives and/or neutrals doesn't mean anything. Buyers should be looking at a seller's percentage of positive feedback.

tigercatt-16 · ‎08-26-2022

Oops. Mistake

Patriotism…is not short, frenzied outbursts of emotion, but the tranquil and steady dedication of a lifetime. -Adlai Stevenson

femmefan1946 · ‎08-26-2022

EBay does not use feedback to assess member accounts.

If each of those buyers had opened a Not As Described dispute, and likely had won, the seller would be long gone.

Either they were unaware of the Money Back Guarantee (and there is a big blue button on invoices encouraging complaints) or they did not want to return the lot for a refund, even though the seller would be required to pay return postage.

To keep TRS status the seller must have:

A defect rate less than or equal to 0.5%, with three or fewer defects from unique buyers.
Cases closed without seller resolution less than or equal to 0.3%, and two or fewer cases.

john9112001 · ‎08-26-2022

Their feedback score is 95.7%

As to "Top Rated Plus Seller" not existing, listing does show it as "Top Rated Plus". I added the "seller" part.

kathiec · ‎08-26-2022

As has been explained, eBay doesn't use feedback to determine seller status, as it can be wholly unreliable. I've seen scads of posters here who have left undeserved negs for things like not leaving feedback or postal delays over which the seller had no control. Nor can eBay read every single feedback comment left for its 125+ million sellers.

What eBay does use to determine seller status is the seller's defect rate. Had every person who received an item that was not as described opened a return case, the seller would likely have been suspended a long time ago.

pburn · ‎08-27-2022

@john9112001 wrote:
Their feedback score is 95.7%
As to "Top Rated Plus Seller" not existing, listing does show it as "Top Rated Plus". I added the "seller" part.

Well, if you want your posts to be taken at face value, don't add parts to designations.

Again, as has been mentioned three times now, feedback is not a component of the TRS designation. My personal cutoff as a buyer is 95%, with the understanding that I read those negatives to weed out comments from buyers who have no idea what they're talking about.