05-14-2021 04:50 PM
Your previous message
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05-14-2021 04:56 PM
Go to the resolution center below and select, the item doesn't match the description.
The seller will have 3 days to accept the return and pay return shipping or refund without returning.
If they don't, return to the case on day 4 and ask Ebay to step in.
05-14-2021 05:07 PM
Thanks, I will try it.
05-14-2021 05:19 PM
@kensgiftshop is right. I would open an INAD case. Also I did a bit of research and amazon is a online retailer. So what your buyer is doing is against eBay's selling policies
https://www.ebay.com/help/selling/posting-items/setting-postage-options/drop-shipping?id=4176
Drop shipping, where you fulfill orders directly from a wholesale supplier, is allowed on eBay. However, listing an item on eBay and then purchasing the item from another retailer or marketplace that ships directly to your customer is not allowed on eBay.
So the seller is going to feel the wrath of ebay
05-14-2021 05:39 PM
@whattheactualfox wrote:@kensgiftshop is right. I would open an INAD case. Also I did a bit of research and amazon is a online retailer. So what your buyer is doing is against eBay's selling policies
It depends.
Some sellers sell here and on Amazon and they have Amazon store and ship their orders, which is fine to do.
If they are listing here, selling, then buying from Amazon and having them ship to their customer, then that is against policy.
05-14-2021 05:45 PM
I agree.
On Amazon it is called Multi Channel Fulfillment. It is the seller's inventory, but they sell on both platforms, Ebay and Amazon, for example, and pay fees to Amazon to process shipments from their warehouse(s).
05-14-2021 08:53 PM
They are not supposed to do that. However, it in NO way prevents you from filing an item not as described case in the resolution center. Link at lower right of page. It's still an eBay case no matter how or where the seller sent it from.
05-14-2021 09:22 PM
Receiving parcels from Amazon in response to purchases made here on eBay from eBay sellers has happened to me at least 3 times in the past 18 months. I didn't complain because I got the merchandise but I did think it was odd and, I felt, a bit unethical. I specifically don't support Amazon whenever possible to support a seller elsewhere so I felt betrayed when I saw that the sellers I was supporting were, in fact, supporting Amazon on my dime.
05-16-2021 10:00 AM
...wrath of eBay! Thanks for my first big laugh of the day!
05-16-2021 01:20 PM
Make sure that you ship back the empty packaging when requesting a return..ONLY ship to the address ebay provides.