eBay

chicboutique31 · ‎07-22-2023

I purchased a pair of gloves from a United States seller whom offers returns. The gloves are too large so I filed a return. The return is requesting me to send it now to China and there is no address so I am unable to purchase a label. I called customer service who gave me advice on try working things out with the seller and if I cant ask them to step in by Friday. Am I losing my mind or is this totally against policy? Never as an Ebay buyer and 100% top rated seller have I ever heard of this. I would like to hear appropriate advice. Thank you!

krazzykats · ‎07-22-2023

Ask eBay to step in and help for buyers | eBay

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KrazzyKats
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qeqo_0 · ‎07-22-2023

@chicboutique31 wrote:
I purchased a pair of gloves from a United States seller whom offers returns. The gloves are too large so I filed a return.

The return is requesting me to send it now to China and there is no address so I am unable to purchase a label.

I called customer service who gave me advice on try working things out with the seller and if I cant ask them to step in by Friday.

Regardless it's a buyer's remorse or a defective return request @chicboutique31 if the return location significantly differs from the listing location, the seller must pay for return shipping.

But there will not appear an option to ask eBay to step in, and your return request will time out without a refund.

Instead, leave a PRIVATE message here for eBay on Facebook (or open an account to delete later) to ask for a prepaid return label to China from the supposed United States seller.

chicboutique31 · ‎07-22-2023

So I am confused...What is policy!?

fab_finds4u · ‎07-23-2023

Doesn't fit is a remorse return where the buyer is responsible to pay return shipping costs.

To return the lightest weight item to China would cost a minimum of $60 because a tracked package to China costs that much.

Not worth it. So not having their address doesn't matter if you aren't going to return it due to costing so much.

You would be better off reselling it locally where they could try them on before buying.

fab_finds4u · ‎07-23-2023

No, the seller does not pay for shipping with a remorse return. The buyer only has to return it to the location in the listing. If it was a US location the seller needs to provide a US return address, but the buyer is still responsible for the shipping cost.

sdneped · ‎07-23-2023

@chicboutique31 wrote:
I purchased a pair of gloves from a United States seller whom offers returns. The gloves are too large so I filed a return.

The return is requesting me to send it now to China and there is no address so I am unable to purchase a label.

So I am confused...What is policy!?

When you @chicboutique31 would incur a "significant increase in cost" to remorse return the gloves to China, despite the item location is Unites States

eBay requires the seller to pay for the China return shipping. However AFTER YOU CONTACT EBAY ON FACEBOOK since you will never see an option to ask eBay to step in, the seller can provide a US return address for you to buy a label for your remorse return, to get your refund.

kensgiftshop · ‎07-23-2023

If the listing said the item was located in the US, that's where you ship it back to.

Those sellers from China are good at giving a China return address and once the buyer finds out how much it would cost to ship to China they decide not to return it and the seller doesn't have to refund.

Have a great day

megafo_8472 · ‎07-24-2023

THIS is why you should ALWAYS check a seller's full feedback page - especially the top portion where it lists the country they're REALLY in.

Far too often foreign sellers will list the location of an item as being in the USA... which is usually a warehouse in someplace such as Chino California or Kentucky (to get around import duties), but when you need to return they demand you send it to them in CHINA - which causes most returners to give up.