03-24-2018 08:58 AM
BED BUGS came with some clothing I ordered from an EBay Store. I have tried messaging the seller, but they are not returning my messages. EBay won't let me leave feedback to warn other buyers. Can't find where I can message Ebay about this. What can I do???? I don't want anyone else getting them, and I feel I deserve a refund on at least the shipping because the item was not as described.
03-24-2018 09:09 AM
Open a ebay request, for item not as described. Follow the instructions for you to follow !
You will probably need to return the item, and receive a full refund.
03-24-2018 09:16 AM
So sorry this happened!
The way to contact Ebay is by opening a case~~that is, if the seller does not respond to you. Then they will ask you if you want them to step into the case. This is called escalating the case to CS. This will happen after a few days go by.
Open a not as described case through the Resolution Center. If the seller requires a return, they will have Ebay provide a label for you to return it, so you don't pay shipping. You have five days to ship it back and when tracking shows the seller received the item back, you will be refunded.
Seller may offer a refund or partial refund without requiring a return.
DO NOT wash this item because then you cannot return it in the condition you received it. I suppose, stick it in a plastic bag and tightly close it with a twist tie or use a zip loc bag. You don't want those bugs all over.
03-24-2018 09:54 AM
First, contact you local Health Department and have them verify the insects. Have them contact the Health Department in the seller's location to do an inspection of the seller's premises.
03-24-2018 10:16 AM
When did you receive the item? And why can’t you leave feedback? Are you within 60 days from the date of purchase?
03-24-2018 07:43 PM - edited 03-24-2018 07:45 PM
@jt3719-ap2gbvm5wewrote:BED BUGS came with some clothing I ordered from an EBay Store. I have tried messaging the seller, but they are not returning my messages. EBay won't let me leave feedback to warn other buyers. Can't find where I can message Ebay about this. What can I do???? I don't want anyone else getting them, and I feel I deserve a refund on at least the shipping because the item was not as described.
This Seller sent EXTRA ITEMS to their Buyer and now Buyer is complaining about it!!!!!
Jeez, some Buyers just can't be satisfied
^^^^^^^^^^Before anyone flips their lid, that was a joke.^^^^^^^^^^^^^^
PS---The BEST STUFF to kill bedbugs is called Steri-Fab.
03-25-2018 11:02 AM
03-25-2018 11:03 AM
03-26-2018 11:10 AM
@flyerfandan999wrote:
@jt3719-ap2gbvm5wewrote:BED BUGS came with some clothing I ordered from an EBay Store. I have tried messaging the seller, but they are not returning my messages. EBay won't let me leave feedback to warn other buyers. Can't find where I can message Ebay about this. What can I do???? I don't want anyone else getting them, and I feel I deserve a refund on at least the shipping because the item was not as described.
This Seller sent EXTRA ITEMS to their Buyer and now Buyer is complaining about it!!!!!
Jeez, some Buyers just can't be satisfied
^^^^^^^^^^Before anyone flips their lid, that was a joke.^^^^^^^^^^^^^^
PS---The BEST STUFF to kill bedbugs is called Steri-Fab.
Extra stuff, LOL! OP definitely got more than she bargained for!
03-26-2018 11:11 AM
A good laugh not only makes you feel better, it boosts your immune system!
03-26-2018 11:16 AM
If it has been more than 30 days after the estimated delivery date (that could be why you can't leave feedback as MissJen noted), you can't open a case on the seller through eBay.
PayPal gives you 180 days after the estimated delivery date to open a case through their website. You should open a case immediately. Try eBay first - if it is too late, open one through PayPal.
03-26-2018 06:14 PM
I would first verify it actually bed bugs using this website. http://bedbugger.com/forum/forum/detection-identification-of-bed-bugs
If it is indeed bedbugs, you are in for a lot more than you bargained for.