@edjgraphix1 wrote:
I purchased an item that I hadn't received within the estimated delivery date. I then tried contacting the seller but got no reply. I then noticed that the item was never shipped - according to Ebay's helpful icons on the purchase page. My next move seemed obvious - I needed to open a case.
Ebay gave this seller something like 5 days to respond before I could have them get involved and give me my refund. After 3 days I had enough. This was an item I got for a great price - lower than similar items listed by far. This would have been the 3rd time in a couple of weeks that I won an auction on an item and paid far less than what the item usually sells for and the other two times the seller never sent the item and I was refunded. All the signs were telling me that this transaction was exactly the same, so I didn't even bother waiting for Ebay's decision and I left negative feedback for the seller.
I then noticed a late package delivery and when I opened it I was very happy to see that it was the item I was so upset about. It was in great condition and I was very grateful that the seller sent it to me. Now I hate myself for being so impatient (even though it was at least a week past the estimated delivery) and for thinking I was so sure that I knew what was going on when I obviously didn't. I now regret leaving that neg.
I contacted the seller to let them know and they made me feel even worse by being so nice about it and telling me that they don't care about their feedback because they don't sell very often. I still wish to be able to remove this neg because they don't deserve it. Yeah, they deserve a low rating for communication and for shipping speed, but I was totally wrong about lumping this person in with some of the sellers I have had to leave negs for in the past. How can I get this neg removed?
Which brings up another point here. These are Estimated delivery dates by E-bay, not guaranteed by the seller. If I understand the way this works correctly, E-bay takes the sellers past shipping time into consideration and then uses that to estimate delivery time.
But, as in my case, I usually can get things shipped out within 24-48 hours but I have a three business day handling time which is where E-bay should start their EDT from. Say an auction ends on Friday, buyer pays on Sunday and I ship on Tuesday. I am well within my three day handling time from the time the item is paid for. So the estimated delivery time for this item should be no earlier than the following Monday if not even a couple of days past that.
Even using PM, sellers should have a cushion from E-bay to take into account any issues with the delivery service.
Fast Shipping and fast delivery are two entirely different things. A seller can get the item shipped out within their handling time but there is nothing that they can do about how long the item is in transport.
Of course, I am probably in the minority here when I say that more attention should be paid to the listed handling time so that Buyers don't expect something that sellers haven't promised. If a seller says that they have a five-day handling time, that should be respected.
