I'm at my wits end, mates. I'm having anxiety nightmares and PTSD flashbacks because of a lousy purchase gone wrong and a Buyer's Protection that apparently doesn't work.
This is what happened.
A month ago, I purchased a rare $200+ book bundled with a set of tarot cards (I only wanted the book, but the seller wouldn't just sell it on its own), after which the seller said they'd ship the book ASAP, but not the cards because they had relocated them and lost them, so they promised to ship them once they found them.
The book shipped and my waiting began. Two weeks or so later, the seller got back to me and said they'd be shipping the cards the following day, at last. Didn't hear from them after that. Didn't get any shipping details. Kept waiting for the book.
Four weeks and several personal struggles later, I still hadn't gotten anything in the mail, so I decided to track the progress of the book. To my shock and anxiety, it said it had been delivered to and signed by me. Immediately reached out to the seller to try and figure out what had happened. No response.
Went back to my USPS page and downloaded the Proof of Delivery. My address was clearly wrong. Two digits in my unit number were switched.
Despite the mail not being for them, the person who lives at that other address impersonated me by just writing down my name in place of my signature (incorrectly, I might add) and kept what I bought for themselves. Meanwhile, I kept updating the seller on the situation and getting not a single reply.
I then called USPS, who confirmed the address they got was not mine, and said more likely than not the seller must've input it wrong. I gave up trying to reach the seller at this point.
So I escalated the issue to eBay as soon as I could. I explained everything to them, sent them the Proof of Delivery, asked them to contact USPS themselves, and got a message back saying they wouldn't reimburse me because the customer sent them proof the purchase was fulfilled and the item left at the right address.
I don't know what else to do. I've been buying here for almost 10 years, and they kept telling me they appreciated my loyalty and whatnot, but won't even look at my case thoroughly and fairly.
My anxiety is so out of control. My meds are doing nothing for me. I even bought a second copy of the book from a different seller that miraculously appeared shortly after. I'm still $200 short, and of course, the tarot cards never arrived either.
If anyone has any advice, I would greatly appreciate it. Thank you so much. 😔
