@maxoffice
Some additional info about this scenario posted to other threads:
It appears you are a victim of the "fake tracking scam". When you file an eBay claim for item not received, and there is a record of "delivery", the automated system and the regular customer service will not validate the tracking and you lose. If you appeal with the same information, you will lose. If you file anywhere else (i.e. PayPal or your credit card) for "item not received" you are likely to get the same result unless you provide information regarding the scam. Nobody is going to check to see that the tracking is for a parcel that was actually shipped before you even paid, or was for a 50 lb. box when your item was only 4 ounces. But all hope is NOT lost.
There is usually really good eBay money back guarantee protections in place
UNLESS
you are a victim of the "fake tracking scam".
There is something you can do, but it is NOT going to involve calling or chatting with the lower tier eBay customer service anymore.
Just for starters, since you have the tracking number go here, and select the carrier and input the number.
This site just might show you exactly where/when the parcel originated, size/weight, and intended delivery address. (this will not work for USPS):
https://www.ship24.com/
Go check on it, and make a screen shot. The details should show the street address (not yours).
You can get help for your issue. Typically it requires that you have some documentation from the carrier that the tracking number is NOT related to a parcel shipped to your address. That is sometimes difficult to obtain. For USPS parcels, it may require a visit to your local Post Office. If your seller is already Naru'd (no longer a registered user) that is a good thing, too. It means eBay already knows about the scamming adventures, and does not want to lose anymore of eBay's money as a result.
Basically, you are going to have to contact eBay via the big blue SEND MESSAGE button on this page:
https://www.facebook.com/eBayForBusiness
The eBay staff that monitors the messages here are well aware of the fake tracking scam. Better yet, they actually have the authority to do something about it. You will need to message with your name, contact information, user ID, item/transaction number, any documentation you may have about the parcel/tracking. You need to mention that your 'seller' is no longer a registered user as well if that is the case, as well as this being a fake tracking scam issue.
Good luck, and let us know how it turns out for you.
As suggested above, others have found redress for this issue by using the auto program typically in place for this scam. When you get "the tracking shows delivered" excuse, and you have not received the parcel due to it being sent someplace else, you can file a "not as described" claim instead. The seller then, has to provided you with a return label or send you money for the return. After a few days when they don't, you then ask "ebay to step in". Keep in mind you have nothing to return should you get a label.
You can also do a chargeback with your c.card. But make VERY sure that they understand this is a fake tracking scam issue, NOT a regular item not received problem. If you just claim INR, the chargeback is sent to eBay who typically responds with the same old "tracking shows delivered" using the same old phony number, and you will lose again.
Note that these tracking numbers are real numbers. They can be purchased online. In some instances, a "cheap trinket" is purchased from an online retailer and either sent to you or an alternate address in your zipcode in lieu of an expensive item you purchased to satisfy "proof of delivery".
As mentioned, this is probably NOT your SLanka seller who is a crook, but the dropshipper they are using.
