Selling
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Tracking Details

Hi all, The Shipping team wanted to share the following information from the issues with tracking details not being updated:"We are aware that some sellers are seeing tracking details not update automatically to orders after purchasing a label. Our t...

User avatar by Community Team Community Team
  • 957 Views
  • 0 replies
  • 23 helpful

Sent wrong item how to issue refund?

I sent the wrong item to a buyer. I shipped her the correct item through pirate ship. She then opened a return and shipped back the wrong item I had sent her. How can I close this case without issuing an actual refund as she did receive the correct i...

Why are some people so unreasonable?

Always something on this site... Sold a bulletin board for $70. It has three key hooks and apparently one of them arrived broken. Buyer messaged me asking what we can do to fix the situation. I asked for the photo to confirm the damage. Thought I was...

Does anyone know of a case where ebay refused a buyer return request?

I sold a Word Perfect for Linux boxed software still sealed in clear wrap and brand new. I also state in my sales that 'Returns Not Accepted'. The little guy who bought it opened it (of course) and possible copied it, and then start complaining that ...

User avatar by Adventurer
  • 113 Views
  • 10 replies
  • 0 helpful

eBay knowingly selling stolen goods is bad for community

I just tried to report the sale of stolen goods, and found the process is completely broken. It's almost as eBay encourages fencing stolen items to reap the fees with no fear of prosecution. I went through reporting process. I first called the number...

User avatar by Enthusiast
  • 151 Views
  • 12 replies
  • 0 helpful

Bidder Accusation

I have an item currently at auction which received a retraction this morning with the explanation the bidder "bid the wrong amount". The bid was for $150 for an item that had a $66 high bid at the time. Very shortly thereafter I received a message fr...

Connectivity with Payoneer

I am trying to list my first item on eBay but when I click on 'List an item', an error is occurring which states that "eBay has partnered with Payoneer, a leading cross-border payments platform, to deliver payouts to you. Payoneer will contact you to...

User avatar by Enthusiast
  • 16 Views
  • 1 replies
  • 0 helpful

Combining Purchases

I went to shipping preferences and selected combined shipping, but it says to select the items. How do you select the items? Also, how do you get to shipping preferences without going through the Help scenario? I wanted to do all this before the buye...

User avatar by Rising Star
  • 36 Views
  • 1 replies
  • 0 helpful
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