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Frustration! I've called Ebay now 5 times in three months about Seller standard

6 weeks ago I was promised that the cases that are still open (due to the buyer not closing them) would be removed and therefore I would get out of this **bleep** "below standard".  I've got nearly 100% positive feedback.  One negative in the last 12 months.  My buyers are satisfied but yet I'm still below standard and as I understand I am being charged 19% on every sale I make.  Could be wrong there but the last time I looked into it that was the case.  So now all of my sales have stopped for 2 weeks.  I've been on the phone with Ebay.  Was told I'd get a call back and it never happened.  So utterly frustrating to have to take my time to deal with this.  Any advice other than saying goodbye to Ebay?

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