04-25-2024 09:47 AM
04-25-2024 09:52 AM - edited 04-25-2024 09:57 AM
If you could provide some details regarding the situation, we can advise you.
If the buyer has filed a Return Request, you can read the information about how to respond:
https://www.ebay.com/help/selling/managing-returns-refunds/handle-return-request-seller?id=4115
Keep in mind that Ebay's Money Back Guarantee for buyers overrides a seller's "No returns" policy.
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