Buyer asks to remove the import fee

[prisssss]

Hello everyone. I just placed a listing and a potential buyer contacted me twice with the request to remove the "import fee". I didn't put any from my side (US) and not sure what I have to remove. Did anyone had a similar situation? I guess that charge is only visible from the Buyer side who is most likelly overseas. I would appreciate all ideas how to handle the situation. Many thanks. Helen

[acar8174 · Accepted solution]

You're offering shipping through the GSP. You can see the import fees for the country in question by choosing the country from the shipping cost location dropdown, then click "get rates".

The import fee is determined and collected by ebay along w/ the rest of the int'l shipping payment. You cannot remove it, you have no control over any aspect of international shipping, it is all handled by ebay/Pitney Bowes.