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Current and resolved technical issues - updated as of 05/7/2024

The following are ongoing technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider contacting Customer Support here to be added to the open tickets. We have included the refer...

Rate This Item in Feedback

Making the new "rate this item" a compulsory part of feedback is a mistake. On many purchases I would have been happy to provide positive feedback on the seller, but did not want to rate the item. Please make "rate this item" optional. I hope someone...

Offers Received from Buyers show + Local Pickup

The offers I'm receiving from buyers now are all showing "+ Local Pickup" as if the buyers selected local pickup even if they didn't. This cost me one sale as I declined the offer and cost me shipping on another as I edited the price to accommodate a...

Ebay communication preferences never save and I get 1000000 emails a day

When I uncheck each box in communication preferences so I don't receive a bunch of emails a day with useless info, it resets the next day and the boxes I unchecked are checked again.

"Promote your Listings:" Showing when I have an automated Promoted Listings Campaign storewide

Any listings added after about 3:30PM EST are for some reason not automatically going into my storewide Promoted Listings Campaign. It is setup to accept my entire store with no exceptions. I tried editing the the campaign and saved it, but did not c...

Check Your Listings Everyone - ZIP Location Is Defaulting To Registration Address

As of today, the item location of your newly created drafts is defaulting to your registration address. This is easily changed while building your listing, but the default setting is referring to your registration address and not your shipping addres...

My garage has different cars

HiI’m using My garage feature to search parts for my vehicles.it’s strange but I have two different versions of my garage. Each time I see only one of my vehicles, and I cannot find my car model in one of thesee screenshots

Advanced search not working

when searching anything under 'advanced search' now the results come to 0. No matter the search. Also a number of items friends have sent me simply arent even showing up on a basic search for me. Cache/Cookies is cleared monthly. Yet still an issue o...

New Bulk Editing Tool Not Working - Stopping Promotions

On top of the constant errors when loading or editing a batch (happened every time with the old tool too) now it's not even doing it's one and only job: to change listings in bulk. I have tried to remove all promoted listings multiple times. Pretty e...

browser many pages opening

I use the latest google and I get multiple pages constantly opening.How do I stop this?It started about 5 to 6 months ago.Driving me crazy- P lease how do I fix this???Thanks

Create a sale event

(WE RAN INTO A PROBLEM, BUT WERE WORKING ON IT. PLEASE TRY LATER. )I have tried all day long to put on a new promotional sale, and I keep getting this message. I Don't make it past selecting the % I want to give off the products Before these pops up....

Giving refunds

Could someone humor me and explian why the ability to give a refund to a buyer has now become another unnecessary, complicated, multi step procedure? Sometimes when the eBay shipping calculator is on break, my buyers pay way to much for shipping, and...

We've Looked Everywhere.....(child in orange coat)....blah blah

Like many, I've been intermittently experiencing the frustration of the "We've Looked Everywhere..." glitch - on my desktop, but not on iphone app. It has become MORE common. I called customer service and to my surprise, the agent admitted that this ...

Resolved! eBay collected Denver, Colorado sales tax too high

Today on 3 auctions won by a buyer in Denver, Colorado and paid for separately, eBay charged a sales tax that was twice as high as it should have been. The sales tax rate for Denver is 8.81%. One example, the order totaling $2.62 was charged a sales ...

Sending an offer error: "There is an active offer for this buyer or limit of offers was reached"

This error has been reported since 2021 yet I consistently receive it when I am responding to a customer who has requested me to send them an offer. My work around has been to lower the price for them along with a message. Am I doing something wrong,...

Captchas missing content

It's bad enough you make me fill out a captcha but now they are coming across empty. I can't see the image to pick and it's not letting me click past them because you make it a requirement to login. I eventually got one with missing pictures that did...