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11-28-2011 01:40 PM
insurance claim denied saying"
mail not bearing the complete names and add of the mailer and addresse or is undeliverable as addressed to either the addresse or the the mailer"
i mailed this with tracking and found that it was DEAD MAIL
a few days ago the mail recovery center found the cut part of the box bearing all stickers and addresses and mailed it to me asking me to sign the form and send it to them so that they can look for the contents"
i want to appeal this denial
can someone shed some light on this situation.
11-28-2011 07:59 PM
Another reason why most Sellers just self Insure
appeal and point out to them the reason that the package was >>
mail not bearing the complete names and add of the mailer and addresse or is undeliverable as addressed to either the addresse or the the mailer
is because they (USPS) destroyed the package
11-29-2011 10:54 AM
Seems it is hard to get an Insurance payout from USPS
How much have you spent on Insurance for your packages in the last 12 months?
How much have you received in payouts?
If you just self Insure
you put the money you would spend on Insurance into the cookie jar
Then when there is a problem, you have an instant payout
No fuss, No Muss No forms to fill out, Buyers cooperation not needed
11-29-2011 01:30 PM
I just looked at your listings---and you sell some VERY expensive items! I do not think that self-insuring would work for you. That method is only effective when you are selling items that are relatively modest in pricing---say $25 to $50.
12-07-2011 06:35 PM
I self Insure high up to about 1K
01-31-2012 07:46 AM
02-06-2012 03:09 PM
Oh great! as I am reading these, I am getting kind of worried. As a new Ebayer seller, I received my first message from my buyer that an item was broken upon delivery. I was more upset about the valuable antique item being broken more than the dang cost of it!! I did insure through USPS, but I have never filed a claim before. Was I correct advising the buyer to return the item to me and I will refund all his money and then I do what with my proof of payment for the insurance receipt??? Thanks to anyone who can help!
02-07-2012 04:33 PM
Was I correct advising the buyer to return the item to me and I will refund all his money and then I do what with my proof of payment for the insurance receipt??? Thanks to anyone who can help!
NO << Buyer SHOULD NOT ship item back to you
Because if the Buyer mails the item back to you
any Insurance you purchased for the trip to them will be VOID
Proper way would have been for you to open the claim online
Make you the person to receive any money should there be a payout
Ask the Buyer to hold the broken item and all packaging that it was shipped in as the PO may want to see that before making a decison.
At that point you give the Buyer a FULL refund and hope that Insurance will find in your favor
01-16-2013 11:20 PM
I had a lot of problems with USPS and insurance claims this season
I ship hundreds of packages
and had only 5 claims
and they act like I'm holding them up!
I recommend eBay's insurance
they don't cover shipping costs like USPS
but they DO pay, USPS dose not!
if you did use USPS insurance
you need to follow this step-by-step guide
#1 FILE ON LINE
answer ALL questions, making sure you correctly enter all information
print a copy of the claim
after 3 days, check to see if it still says PENDING
if so, then call the USPS ACCOUNTING OFFICE
their number is: 866-974-2733
ask what the statis is on your claim
they will tell you that they sent a letter to the receiver
asking them to bring the item in for inspection
if they do say that,
ask them to send you a copy of the letter to your email address
#3 CONTACT BUYER
email your buyer through the ebay message system
telling them that USPS wants them to bring the item in for inspection
tell them that they SHOULD have received a letter stating so
but if not, you can email them a copy for them to bring to the post office
the buyer will need to bring the item to the post office
they will need to leave the damaged article and the packing material
at the post office
they will receive copies of TWO FORMS
FORM 3831 (which is a recepit for the damaged article left at the post office)
FORM 2856 (the inspection form)
ask your buyer to send you a copy of these form for your records
along with the name of the person who helped them
and the address of the post office they went to
#4 CLAIM DENIED
chances are they will deny your claim
they seem to do this automaticly
now you will need to file an APPEAL,
be sure to inform them, in your appeal,
that you have copies of both above mentioned FORMS
appeals can take up to a year to collect!
THE PAY OUT
If your buyer DID bring the item to the post office
and if they DID send you copies of the two forms
you SHOULD give them a FULL REFUND
they did their job, and their work is done
YOU now need to wait and fight with USPS, not your buyer
if your buyer REFUSES to bring the item to the post office
or send you copies of the forms
A RED FLAG SHOULD GO UP!
chances are this is a FAKE CLAIM
I always explain to them,
that they will need to go to the post office anyways to ship the item back
that it's just easier, and cheaper, to bring the item in for inspection
If your buyer refuses to bring the item in for inspection
and now files a claim with eBay
YOUR ANSWER to the claim should be
'Item was fully insured through USPS. USPS sent letter to directly to buyer requesting that they bring item in for inspection. I sent copy of said letter to the buyer on (enter date here).
Buyer has refused to do so.'
now, AFTER you answer the claim,
beat the buyer to the punch
call eBay and ASK them what to do
depending on the person
some will close the case right there in YOUR FAVOR
others will tell you to ask the buyer to send the item back
the buyer WILL NOT get a refund until you receive the item back!
THE BUYER PAYS (not you) TO SHIP DAMAGED ITEM BACK TO YOU
if the buyer sends the item back
then, YOU LOST, there's nothing you can do
but sometimes, they never do
they were just testing you,
seeing if they can get something for nothing
I HOPE THIS HELPS
and remember REPORT THESE BUYERS!
help protect us all!
01-17-2013 03:05 PM
"Rick's" post was totally right-on re: insurance claim process with USPS. I wish I had read it BEFORE I made lots of seller mistakes.
First, I trusted that my buyer would help me with my damaged shipment claim, so I refunded all $ to the buyer before they took the damaged item to the Post Office. Bad idea...I ended up with a buyer who 'threw away" a $350 damaged home theater receiver and packaging, claimed that the Postal Service letter took too long to arrive, and was generally unresponsive.
01-19-2013 05:10 PM
It once took me nine months to get reimbursed by USPS for a $850 claim. What finally did the trick was a personal visit to my post office for a face-to-face meeting with the supervisor. Good luck.
03-24-2013 02:43 PM
I just received a laser disc player (took 30 days to arrive) the box was poorly packed, there was enougha pillow from a beach chair used for packing. Needless to say the player was beyond damaged as there was very little packing material in box. Seller claim in e-mail that it was packed at his post office with material he took in..
I now have the fun job of doing the claim..frankly the post office said it seems to be 99.9% a denial due to packing, but we are waiting for the letter.. Just what responsibility does the seller have? why am I the having to deal with all the issues when I'm out my money??
I have asked seller for his mail in. receipt as that is also needed for claim but I never got it so had to proceed w/o it..
Frankly I wonder if this player ever did work..
03-29-2013 08:13 AM
Consider using USPS Registered Mail for your higher priced items. Registered mail comes with the fist $100.00 of insurance included - The parcel is kept under lock and key while in transit - there is a record of the chain of custody and the recipient has to sign for the parcel.
The only downfall I have seen with Registered Mail is that it can be slightly slower than Priority Mail.
Since I started using Registered Mail, I have had no claims of loss or damage to those parcels.
This is only food for thought.
04-30-2013 01:04 PM
I recently had a buyer claimed that her jewelry came damaged. But the package was insured with USPS so I told her to keep everything until the PO asks her to bring them in for inspection. I filed the claim online. The buyer never received the letter for inspection from the post office so she mailed things back to me for a refund.
Today I got a check from the PO for the claimed item. They did not even inspect it. The buyer never went to the PO to show them. I think it's weird so I'm just gonna wait for awhile just in case they want it back later because of some errors. Great to get a check from the PO for the damage I claim, but not sure it's for me to keep...