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marifkhan
Community Member
Posts: 5
Registered: ‎09-25-2004

Insurance Denied! by USPS help me!

insurance claim denied saying"


mail not bearing the complete names and add of the mailer and addresse or is undeliverable as addressed to either the addresse or the the mailer"



i mailed this with tracking and found that it was DEAD MAIL


a few days ago the mail recovery center found the cut part of the box bearing all stickers and addresses and mailed it to me asking me to sign the form and send it to them so that they can look for the contents"



i want to appeal this denial


can someone shed some light on this situation.


TIA

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nowibuystuff
Community Member
Posts: 5,690
Registered: ‎04-30-2008

Re: Insurance Denied! by USPS help me!

in reply to marifkhan

Another reason why most Sellers just self Insure



appeal and point out to them the reason that the package was >>


mail not bearing the complete names and add of the mailer and addresse or is undeliverable as addressed to either the addresse or the the mailer


is because they (USPS) destroyed the package


Delivery Confirmation is now called "Tracking"

BUT seems to still be Delivery Confirmation

Copy & Paste from USPS site >>

If you shipped with Express Mail®, you’ll get point-by-point tracking details. If you used another service—USPS Tracking™, Certified Mail™, Registered Mail™ —you’ll see when it went out for delivery.
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marifkhan
Community Member
Posts: 5
Registered: ‎09-25-2004

Re: Insurance Denied! by USPS help me!

in reply to marifkhan

Another reason why most Sellers just self Insure?


meaning?

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nowibuystuff
Community Member
Posts: 5,690
Registered: ‎04-30-2008

Re: Insurance Denied! by USPS help me!

in reply to marifkhan

Seems it is hard to get an Insurance payout from USPS



How much have you spent on Insurance for your packages in the last 12 months?


How much have you received in payouts?



If you just self Insure


you put the money you would spend on Insurance into the cookie jar


Then when there is a problem, you have an instant payout


No fuss, No Muss No forms to fill out, Buyers cooperation not needed


Delivery Confirmation is now called "Tracking"

BUT seems to still be Delivery Confirmation

Copy & Paste from USPS site >>

If you shipped with Express Mail®, you’ll get point-by-point tracking details. If you used another service—USPS Tracking™, Certified Mail™, Registered Mail™ —you’ll see when it went out for delivery.
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Community Member
Posts: 1,919
Registered: ‎03-13-2006

Re: Insurance Denied! by USPS help me!

in reply to marifkhan

MARIF...


 


 


I just looked at your listings---and you sell some VERY expensive items!  I do not think that self-insuring would work for you.  That method is only effective when you are selling items that are relatively modest in pricing---say $25 to $50.:smileysurprised:

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nowibuystuff
Community Member
Posts: 5,690
Registered: ‎04-30-2008

Re: Insurance Denied! by USPS help me!

in reply to marifkhan

I self Insure high up to about 1K


Delivery Confirmation is now called "Tracking"

BUT seems to still be Delivery Confirmation

Copy & Paste from USPS site >>

If you shipped with Express Mail®, you’ll get point-by-point tracking details. If you used another service—USPS Tracking™, Certified Mail™, Registered Mail™ —you’ll see when it went out for delivery.
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msullivan8hmk
Community Member
Posts: 3
Registered: ‎03-02-2007

Re: Insurance Denied! by USPS help me!

in reply to marifkhan
I have been very successful in getting my insurance claims paid, because I am persistent. Claims people are trained to ,deny, deny deny! They will make feel like a criminal. Once you understand this, you can better deal with them. You have a right to appeal and appeal as many times as you want. Adjusters are trained agents, if they deny your claim and you tuck your tail and run, they have made money. They accept your package, take your money and they have the option to make you unwrap it to let them inspect it, they are responsible. When filing a claim have all of your paperwork in order. Pics of item before it was shipped, Pics of damaged item,repairs or replacement costs, who should receive check, buyer or seller. I file online and you can check daily on progress online. I also have an account with USPS and UPS. They can see how much I ship and how much gets damaged. So far I have not had claim with Ebays ship coverage, but I did purchase a thermometer and it came in damaged and the seller had purchased it, and it paid right away. Don't tuck your tail and run, fight back but have all you paper work in order or you are wasting your time.
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Community Member
Posts: 1,919
Registered: ‎03-13-2006

Re: Insurance Denied! by USPS help me!

in reply to marifkhan

NIBS....


 


 


You self-insure up to 1 K????   You must have a really BIG cookie jar!:^O

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Community Member
Posts: 1
Registered: ‎01-19-2012

Re: Insurance Denied! by USPS help me!

in reply to marifkhan

Oh great!  as I am reading these, I am getting kind of worried.  As a new Ebayer seller,  I received my first message from my buyer that an item was broken upon delivery.  I was more upset about the valuable antique item being broken more than the dang cost of it!!  I did insure through USPS, but I have never filed a claim before.  Was I correct advising the buyer to return the item to me and I will refund all his money and then I do what with my proof of payment for the insurance receipt???  Thanks to anyone who can help!

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nowibuystuff
Community Member
Posts: 5,690
Registered: ‎04-30-2008

Re: Insurance Denied! by USPS help me!

in reply to marifkhan


Was I correct advising the buyer to return the item to me and I will refund all his money and then I do what with my proof of payment for the insurance receipt???  Thanks to anyone who can help!




NO << Buyer SHOULD NOT ship item back to you


Because if the Buyer mails the item back to you


any Insurance you purchased for the trip to them will be VOID



Proper way would have been for you to open the claim online


Make you the person to receive any money should there be a payout


Ask the Buyer to hold the broken item and all packaging that it was shipped in as the PO may want to see that before making a decison.


At that point you give the Buyer a FULL refund and hope that Insurance will find in your favor


Delivery Confirmation is now called "Tracking"

BUT seems to still be Delivery Confirmation

Copy & Paste from USPS site >>

If you shipped with Express Mail®, you’ll get point-by-point tracking details. If you used another service—USPS Tracking™, Certified Mail™, Registered Mail™ —you’ll see when it went out for delivery.
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the-cabin-club
Community Member
Posts: 29
Registered: ‎01-16-2010

Re: Insurance Denied! by USPS help me!

in reply to marifkhan

INSURANCE?


-----------------------------------------


I had a lot of problems with USPS and insurance claims this season


I ship hundreds of packages


and had only 5 claims


and they act like I'm holding them up!


---


FIRST OFF


I recommend eBay's insurance


they don't cover shipping costs like USPS


but they DO pay, USPS dose not!


SO


if you did use USPS insurance


you need to follow this step-by-step guide


---


#1 FILE ON LINE


answer ALL questions, making sure you correctly enter all information


print a copy of the claim


#2 FOLLOW-UP


after 3 days, check to see if it still says PENDING


if so, then call the USPS ACCOUNTING OFFICE


their number is:  866-974-2733


ask what the statis is on your claim


chances are


they will tell you that they sent a letter to the receiver


asking them to bring the item in for inspection


if they do say that,


ask them to send you a copy of the letter to your email address


#3 CONTACT BUYER


email your buyer through the ebay message system


telling them that USPS wants them to bring the item in for inspection


tell them that they SHOULD have received a letter stating so


but if not, you can email them a copy for them to bring to the post office


---


the buyer will need to bring the item to the post office


they will need to leave the damaged article and the packing material


at the post office


in turn


they will receive copies of TWO FORMS


FORM 3831 (which is a recepit for the damaged article left at the post office)


and


FORM 2856 (the inspection form)


ask your buyer to send you a copy of these form for your records


along with the name of the person who helped them


and the address of the post office they went to


#4 CLAIM DENIED


chances are they will deny your claim


they seem to do this automaticly


now you will need to file an APPEAL,


be sure to inform them, in your appeal, 


that you have copies of both above mentioned FORMS


appeals can take up to a year to collect!


------------------------


THE PAY OUT


If your buyer DID bring the item to the post office


and if they DID send you copies of the two forms


you SHOULD give them a FULL REFUND


they did their job, and their work is done


YOU now need to wait and fight with USPS, not your buyer


---


BUT...


if your buyer REFUSES to bring the item to the post office


or send you copies of the forms


A RED FLAG SHOULD GO UP!


chances are this is a FAKE CLAIM


I always explain to them,


that they will need to go to the post office anyways to ship the item back


that it's just easier, and cheaper, to bring the item in for inspection


---


If your buyer refuses to bring the item in for inspection


and now files a claim with eBay


YOUR ANSWER to the claim should be


---


'Item was fully insured through USPS.  USPS sent letter to directly to buyer requesting that they bring item in for inspection. I sent copy of said letter to the buyer on (enter date here).


Buyer has refused to do so.'


---


now, AFTER you answer the claim,


CALL EBAY!


beat the buyer to the punch


---


call eBay and ASK them what to do


depending on the person


some will close the case right there in YOUR FAVOR


others will tell you to ask the buyer to send the item back


the buyer WILL NOT get a refund until you receive the item back!


---


THE BUYER PAYS (not you) TO SHIP DAMAGED ITEM BACK TO YOU


---


if the buyer sends the item back


then, YOU LOST, there's nothing you can do


but sometimes, they never do


they were just testing you,


seeing if they can get something for nothing


---


I HOPE THIS HELPS


Happy eBaying!


and remember REPORT THESE BUYERS!


help protect us all!


Rick


 

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Community Member
Posts: 1
Registered: ‎10-09-2007

Re: Insurance Denied! by USPS help me!

in reply to marifkhan

"Rick's" post was totally right-on re: insurance claim process with USPS. I wish I had read it BEFORE I made lots of seller mistakes.


 


First, I trusted that my buyer would help me with my damaged shipment claim, so I refunded all $ to the buyer before they took the damaged item to the Post Office. Bad idea...I ended up with a buyer who 'threw away" a $350 damaged home theater receiver and packaging, claimed that the Postal Service letter took too long to arrive, and was generally unresponsive.


 


Regretfully,


Chris

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elisheva333
Community Member
Posts: 14
Registered: ‎12-25-2004

Re: Insurance Denied! by USPS help me!

in reply to marifkhan

It once took me nine months to get reimbursed by USPS for a $850 claim. What finally did the trick was a personal visit to my post office for a face-to-face meeting with the supervisor. Good luck.

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Community Member
Posts: 3
Registered: ‎05-05-2009

Re: Insurance Denied! by USPS help me!

in reply to marifkhan

I  just received a laser disc player (took 30 days to arrive)  the box was poorly packed, there was enougha pillow from a beach chair used for packing. Needless to say the player was beyond damaged as there was very little packing material in box. Seller claim in e-mail that it was packed at his post office with material he took in..


 


I now have the fun job of doing the claim..frankly the post office said it seems to be 99.9% a denial due to packing, but we are waiting for the letter.. Just what responsibility does the seller have? why am I the having to deal with all the issues when I'm out my money??


 


I have asked seller for his mail in. receipt as that is also needed for claim but I never got it so had to proceed w/o it..


Frankly I wonder if this player ever did work..

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Community Member
Posts: 4
Registered: ‎06-22-2011

Re: Insurance Denied! by USPS help me!

in reply to marifkhan

marifkhan,


 


Consider using USPS Registered Mail for your higher priced items. Registered mail comes with the fist $100.00 of insurance included - The parcel is kept under lock and key while in transit - there is a record of the chain of custody and the recipient has to sign for the parcel.


 


The only downfall I have seen with Registered Mail is that it can be slightly slower than Priority Mail.


 


Since I started using Registered Mail, I have had no claims of loss or damage to those parcels.


This is only food for thought.

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Community Member
Posts: 1
Registered: ‎02-11-2010

Re: Insurance Denied! by USPS help me!

in reply to marifkhan

I recently had a buyer claimed that her jewelry came damaged. But the package was insured with USPS so I told her to keep everything until the PO asks her to bring them in for inspection. I filed the claim online. The buyer never received the letter for inspection from the post office so she mailed things back to me for a refund. 


Today I got a check from the PO for the claimed item. They did not even inspect it. The buyer never went to the PO to show them. I think it's weird so I'm just gonna wait for awhile just in case they want it back later because of some errors. Great to get a check from the PO for the damage I claim, but not sure it's for me to keep...

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Community Member
Posts: 1
Registered: ‎12-25-2009

Re: Insurance Denied! by USPS help me!

in reply to marifkhan

I was so lost. I had no idea what to respect.


Thank YOU SO MUCH. I    LeeAnne

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