Returns

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How to respond to a return made outside of eBay rules

I need some help here; already posted this, no answers, maybe I put it in the wrong place. Anyway... A buyer purchased an item from me, received it, couldn't make it work and decided to return it through eBay's normal return process. The buyer subseq...

Resolved! Speaker does not work

The speaker that I received today does not work and now I cannot get a response from the seller

Partial refund no longer prorates FVF.

When I'd offer partial refunds, I would type in what I want to offer, and say $10. Then it would show me 'you owe, $8.9'. Now it says you owe the total amount. When did this change? It used to look like this...

Scammers returning useless items and eBay siding with them- I can't be the only one!

In the last few months I have had a group of scammers that have figured out how to exploit the eBay return policy. They buy an item from me (always the same item), receive it, start a return thru eBay, print the label and send me back a worthless ite...

Haven't received my refund.

I bought an item from a seller that was a scammer (never sent the item). I did all the steps that E-bay told me to do and it says my payment has been refunded, but it's been about two weeks and I don't see the refund in my PayPal or bank account. How...

Feedback Extortion/ Scathing Negative Review

I have a buyer yelling and screaming at me in my messages because they claim that the old used climbing helmet I sold them smells like mold/ mildew. I washed the used helmet with warm soapy water and it was very much dry way before I sold it. It was ...

How to resolve INAD after the buyer has admitted it's a case of remorse.

I have a INAD return requested, but the buyer has admitted my description was accurate. I listed the item with the manufacturer name in the title, but plainly listed the markings on the item, which did not include a manufacturer name. The buyer expec...

Bought from a seller who put in the wrong tracking number

I bought a bundle of comic books from a seller last week and they put in the tracking number wrong but it arrived today. When I got the package, I noticed they had only switched the last number but either way because of that, it won't show up as deli...

BROKE true vintage earrings so can't resell.

Buyer returned item carelessly: he BROKE true vintage earrings so can't resell. Buyer lied about item condition and more. Buyer left nasty feedback. I reported buyer to eBay to no avail.Now can't be resold. I had to PAY for shipping return. Buyer is ...

Ebay authenticated used ring as having real diamond now buyer wants to return and says it is a cz

I sold a used solitaire diamond ring with a natural diamond. I bought this ring from a reputable local auction house. I sold it sent it to ebay authenticator. They authenticated it and sent it to the buyer who now claims it is a CZ and not a diamond,...

Contact with a real representative from eBay; how can I do this?

How can I speak to a real representative, not automated? Please give me a contact number!Thank you!

Contacting ebay

I am returning an item that the seller is paying for, but only received a tracking number not a shipping label. The seller says I need to contact eBay because they sent a label to me via email. I have been trying to get a return label for 2 days now,...

I want to bring the substandard back to the standard. good way.

It's been about 6 months since I used eBay for the first time. I did my best to sell it without knowing anything. Sales, which used to be about 100,000 yen a month, suddenly fell below the standard due to various problems. My sales have dropped to 1/...

Can't find my order

I need to return an item that I purchased, but I can't find my order number. When I go to the "view order details", I get a failure message. Therefore, I can't get to the "I don't like it" button. I need to talk to an agent to help me with this. I tr...

Has there been a change in returns?

I am set up to accept returns. In the past when someone wanted to return an item I was notified. I then has a chance to respond with "accept" "offer partial refund" or I was even able to message them to ask more questions. Now it seems that the syste...