12-09-2019 03:04 PM
When revising a listing, is anyone having trouble with "saving". It says I have to uncheck the international sales box. I called in and they said that listing is "corrupted". That managed sales caused the corruption when I switched over. It's happened to over a dozen listings. Ebay told me I would have to uncheck the box OR end the listing and relist it. Which means losing my "history" of hundreds of sales. I haven't checked all of my store but I think my whole store is corrupted b/c sales are extremely low. Just wondered if that happened to anyone else?
12-09-2019 03:52 PM
12-09-2019 04:06 PM
@mydoggiescloset wrote:When revising a listing, is anyone having trouble with "saving". It says I have to uncheck the international sales box. I called in and they said that listing is "corrupted". That managed sales caused the corruption when I switched over. It's happened to over a dozen listings. Ebay told me I would have to uncheck the box OR end the listing and relist it. Which means losing my "history" of hundreds of sales. I haven't checked all of my store but I think my whole store is corrupted b/c sales are extremely low. Just wondered if that happened to anyone else?
I do not ship internationally, however, I do know managed payments does not support GSP. Were you using GSP before you switched to MP? Have you gone into your business policies and made sure they are set up correctly? When I switched over to MP I had to update my business policies.
I have found the MP dedicated customer service very helpful. In case you don't know, you can find the info for MP customer service on the right hand side of the Payments page.
12-09-2019 08:02 PM
Yes managed payments sorry.
12-09-2019 08:05 PM
Thank you so much for the tips. I will definitely check that out. Thanks again!
12-10-2019 06:57 AM
@mydoggiescloset wrote:Thank you so much for the tips. I will definitely check that out. Thanks again!
If you don't get things straightened out, come back here before you end any listings and lose the sales history. There are many very knowledgeable posters that may be able to help more.