@brightlightbookseller wrote:
Will barcode scanning be added to the "Product Research" feature on the mobile app?
Hi @brightlightbookseller the team has responded with the following:
"Yes, we will be adding the ability to use Barcode search and Image search in the future. The timing is still being decided but rest assured we know that this is an important feature."
Elizabeth,
@b86fiero wrote:
Product Research - Product Recall
While investigating a line of merchandise I am considering I discovered a couple of brands had past product safety recalls. Safety recalls can range from minor to life threatening and can create an issue for the buyer and the seller and potentially eBay.
1. Will eBay readily provide product recall information for any product researched using eBay tools via a clickable link within the research results?
2. In the event of a product recall, does / will eBay notify both the seller and buyer, and who has financial liability for making the buyer whole or for any damages incurred and for how long is that liability in effect?
Hi @b86fiero the team has responded with the following:
"eBay has a Product safety policy which provides links to resources where you can find out more about the latest product safety recalls. When a listing is removed from the site both the seller and buyer are notified. To find out more about how eBay is complying with various regulations, please see our 2023 Global Transparency Report. The report also links to the Global Recalls Portal.
At this time when a listing is removed we do not show a link to the Product safety policy as not all items which are removed are for that reason."
Elizabeth,
@postcardcountry wrote:
Am I correct?
Product Research uses the same "search algorithm" that the regular search does.
If I enter Wells Art Glaze into the search, I do not expect to get back items with no matching words or an abbreviation of one of those words. "well" instead of wells. And I haven't figured out why I got "care bears tea set 3 piece, tea for one 2003 a little love rainbow NEW!" (118 items in this search)
I tried a search for wells art glaze china, results were 9, two of whom were not a match.
I need a way to separate vintage fiesta from post86 and later fiesta. Using the word vintage fiesta brings up anything with 'fiesta' in it, including items with new in the title. (26,065 items in this search)
Imagine someone hearing "Vintage Fiesta sells really well" doing this search and getting the results it does.
Can you imagine walking into a car dealership and saying "I want to see a red car" and they show you a bunch of red cars, a bunch of red trucks and a couple of red bicycles?
Hi @postcardcountry. The team has provided the following response:
Product Research does not use the exact same algorithm that is used by regular search. The search method in Product Research is more of an exact match and the inferences of what you might mean are not included. The reason some items may be returned that do not match are that they are somewhere in the description or item specifics of that particular listing.
There are a couple of ways you can refine your search to only get a more exact match to what you are looking for. One is to use the category filter. And second, if you want only a very specific string of keywords you can put them in parenthesis such as “Wells Art Glaze”. Then only items with words in that order will show up.
You can exclude results by adding "AND NOT" or "-" in front of a keyword. For example: "iPhone XS Max 64GB -cover" will exclude listings that have "cover" in the title.
Elizabeth,
@fern*wood wrote:
Has this feature even rolled out yet? How are we supposed to know what to ask since we don't see anything?
Hi @fern*wood. The team has provided the following response:
"Yes. As of May 13th, this is fully rolled out to both iOS and Android users. Please endure that you have the latest version of the eBay app installed on your mobile device. Then from the Selling tab found at the lower right corner, you will see Product Research right under your Tasks or Drafts and above your Selling Promotions."
Elizabeth,
@sapphire_studio wrote:
Watching the video above my main question would be, is eBay planning on allowing us to scan a UPC code to search for results?
I know that a lot of comps are not tied to the UPC code. What would be extremely helpful is if scanning of the UPC code simply auto-populated the search bar with text.
So if I had a beauty product and I scanned the barcode eBay would grab a title formally Associated to that UPC code and put it in the search bar. Then I could delete any text/words that I didn't want in my search. This would save time in not having to type the brand, the name of the item, and terms like "travel" etc.
Also will the ability to scan a trading card be added to product research?
Thanks!
Hi @sapphire_studio. The team provided the following response:
We will be adding the ability to use Barcode search and Image search in the future. The timing is still being decided but rest assured we know that this is an important feature.
As for populating the search bar with the formally associated name for the product with that barcode, that is something we can look into for the future. Today when you search by barcode where it's available today, the numeric value is populated in the search box.
Elizabeth,
