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Community Member
Posts: 3
Registered: ‎03-20-2011

can't login to ebay mobile after update

Hi,
i just updated the ebay app on my iphone.
No i can't login anymore!
The app gives me a network error message.
"Network Timeout. Please check your Internet connection. (N1)"
My internet connection is working fine with every other app though.
I tried wifi and 3G. I tried restarting the iphone and i even deleted and reinstalled the ebay app. Nothing helps.
Is there a way to get the previous version?

Please help!
Thanks
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Community Member
Posts: 2
Registered: ‎03-20-2011

Re: can't login to ebay mobile after update

in reply to sprawl-deluxe
THere was a problem with the update. Everyone is having issues with it. Not sure if ebay knows yet or not. Hopefully they get it fixed soon. Because this sucks not being able to bid on my auctions
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Community Member
Posts: 3
Registered: ‎03-20-2011

Re: can't login to ebay mobile after update

in reply to sprawl-deluxe
Yeah, this totally sucks. I hope they have another update in a few hours.
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Community Member
Posts: 2
Registered: ‎03-20-2011

Re: can't login to ebay mobile after update

in reply to sprawl-deluxe
Same problem here, and I was just on it earlier! Hurry up and fix eBay!
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Community Member
Posts: 2
Registered: ‎03-20-2011

Re: can't login to ebay mobile after update

in reply to sprawl-deluxe
Just reported the problem via app store. Hope to get resolved soon.
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Community Member
Posts: 1
Registered: ‎03-20-2011

Re: can't login to ebay mobile after update

in reply to sprawl-deluxe
Happened to me now but I was using pre-update version, check for update when it started playing up and installed it but it's still the same. Hope something is done soon !
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bargainblasters
Community Member
Posts: 2
Registered: ‎05-23-2003

Re: can't login to ebay mobile after update

in reply to sprawl-deluxe
Having the exact same problem and did everything you did and still getting the N1 no connection error. Please post when somebody finds out what to do.
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Community Member
Posts: 1
Registered: ‎03-21-2011

Re: can't login to ebay mobile after update

in reply to sprawl-deluxe
Having same problem here, can't put any items into watchlist!
Come on eBay!
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Community Member
Posts: 1
Registered: ‎11-29-2010

Re: can't login to ebay mobile after update

in reply to sprawl-deluxe
Hello,

There was a server issue that happened over the weekend for all of our mobile apps. This was not an issue with any particular app or version of app, it was a problem with the backend. This has now been fixed and you should be able to login now.

I'm really sorry this happened. We are doing everything possible to make sure that it doesn't happen again.

Thanks,
David Beach
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Community Member
Posts: 16
Registered: ‎07-24-2011

Re: can't login to ebay mobile after update

in reply to sprawl-deluxe
Same as it ever was. You folks are the REAL beta testers.

Nobody would ever admit that.

I'll give it a few more years....they'll finally have the bugs worked out and it will be cheaper.


Of course, Ebay may be dead by then...the way their going.....

Just another day in paradise!

;-)
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Community Member
Posts: 1
Registered: ‎05-11-2011

Re: can't login to ebay mobile after update

in reply to sprawl-deluxe
Don't waste your time with eBay chat. The tech seemed not to even understand what a mobile app was. I endured 30 minutes of useless suggestions. The offshore doofus even implied that I wasn't typing my username or password correctly. He/she ended by saying they couldn't help and to send a complaint directly to eBay (I thought I was doing that!) I like buying/selling stuff on eBay, but the company only provides the illusion of Customer Service.
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Community Member
Posts: 1
Registered: ‎12-11-2011

Re: can't login to ebay mobile after update

in reply to sprawl-deluxe

unable to login to ebay iphone app


"NETWORK TIMEOUT.PLEASE CHECK YOUR INTERNET CONNECTION. (N1)


anyone know a solution

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samandnic1
Community Member
Posts: 8
Registered: ‎02-06-2011

Re: can't login to ebay mobile after update

in reply to sprawl-deluxe

I can no longer login as well.  Same issue.

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Community Member
Posts: 2
Registered: ‎12-02-2009

Re: can't login to ebay mobile after update

in reply to sprawl-deluxe

glad it's not just me.  Appears to be related to just the mobile back end.

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Community Member
Posts: 1
Registered: ‎12-11-2011

Re: can't login to ebay mobile after update

in reply to sprawl-deluxe

same problem.

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Community Member
Posts: 2
Registered: ‎12-11-2011

Re: can't login to ebay mobile after update

in reply to sprawl-deluxe

did the update :smileysad: I wish i wouldnt have



Android phone EVO 4G



It wont log in now and wont let me list any items either. But oddly enough it lets me view my messages.



really stinks that they had to screw up such a great app. I really relied on this for selling.



Thanks ebay

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Community Member
Posts: 1
Registered: ‎12-11-2011

Re: can't login to ebay mobile after update

in reply to sprawl-deluxe

Hmm, I started getting the network error a couple of hours ago too. Tried reinstalling the app, resetting my router, etc.


 


Must be a problem at their end.

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Community Member
Posts: 1
Registered: ‎08-03-2009

Re: can't login to ebay mobile after update

in reply to sprawl-deluxe

Same problem here. (iphone 4) Frustrating but glad it's not just me.

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Community Member
Posts: 1
Registered: ‎12-11-2011

Re: can't login to ebay mobile after update

in reply to sprawl-deluxe
Same here on my ipad2 and iPhone 4. Come on eBay sort your servers out!
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Community Member
Posts: 1
Registered: ‎12-11-2011

Re: can't login to ebay mobile after update

in reply to sprawl-deluxe

same problem tired everything and still not working lets hope theres another update soon can't keep up to dat ewith my bidding ect iphone 4's my problem! really glad im not the ony one!




please help if theres a solution many thanks!

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