Hey all, I've done a minimal amount of shipping with eBay standard envelope for cards valued under $20...maybe a dozen shipments or so. I just had a buyer open an item not received case, and low and behold, it was an eBay standard envelope shipment. I looked, and sure enough, the item is stuck in the postal system somewhere and the buyer never received it. I tried to find it on their website but it's not obvious to me...how do I follow-up with eBay on this to file a complaint and/or get a refund for the value of the item shipped? Do I have to wait so many days before I can do this? It was sent about 3 weeks ago; plenty of time for the item to get where it's supposed to go. eBay advertises insurance on these, so I want to hold them to it, but also take the proper steps so eBay can't tell me I didn't handle it correctly. Any advice would be appreciated!
