08-02-2020 10:25 AM - edited 08-02-2020 10:26 AM
I searched for an answer regarding this issue, and with rare exception, I came across numerous threads in which sellers do nothing but defend the right of sellers to charge whatever they want shipping and handling and place the blame on the buyer for simply not purchasing an item if they think the S&H cost is too high. However, the official eBay Shipping Policy states:
"Only include shipping charges that are actually incurred and are related to the cost of shipping and handling the items being delivered
Solved! Go to Best Answer
08-03-2020 07:09 PM
Most sellers do this as a way to save on eBay fees - sure, you're only paying $10 for a $100 item but the seller tacked on $100 shipping so eBay only treats it as a $10 purchase for what they charge AND for what taxes they report.
Now if a seller charges you $20 for overnight shipping and then sends it by $2 3rd class parcel post and you don't get it for two weeks then you can contact customer service to get the difference refunded as well as leave negative feedback letting others know the seller is scamming folks on shipping.
08-03-2020 08:03 PM
"Hopefully this post will bring light ..... I'm here to share truth,"
My root chakra is activated.
08-03-2020 08:32 PM - edited 08-03-2020 08:36 PM
A $10 item with $100 shipping is a $110 purchase and ebay bases the seller fees on the total.
08-03-2020 09:20 PM - edited 08-03-2020 09:25 PM
@sean_foltz wrote:
Now if a seller charges you $20 for overnight shipping and then sends it by $2 3rd class parcel post and you don't get it for two weeks then you can contact customer service to get the difference refunded
Wrong !
eBay customer service does not get you a refund of the difference.
You must ask your seller, who is not required to reply, or comply with
your request.
You do get to open a SNAD, receive a prepaid return label, return the item & receive a full refund of your payment.
If you do not open a request, your seller is entitled to pocket the cost difference.
08-04-2020 06:57 AM
"Most sellers do this as a way to save on eBay fees - sure, you're only paying $10 for a $100 item but the seller tacked on $100 shipping so eBay only treats it as a $10 purchase for what they charge AND for what taxes they report.
Now if a seller charges you $20 for overnight shipping and then sends it by $2 3rd class parcel post and you don't get it for two weeks then you can contact customer service to get the difference refunded as well as leave negative feedback letting others know the seller is scamming folks on shipping"
The only thing correct in this post is that negative feedback can be left
If a $10 item has $100 shipping eBay charges fees on $110. It's been this way for years many states charge tax on the shipping as well. And eBay does not issue partial refunds for shipping overages. They don't issue partial refunds at all. A seller can give one but eBay can't force a seller too.
And personally I wouldn't leave a negative even though it can be done a negative complaining about shipping costs looks worse on the buyer than it does the seller.
08-04-2020 11:31 AM
On 7/19/2020 I won an auction for $212.50 with free shipping.
$91.00 The seller chose the USPS retail counter from 3 time zones away.
$66.00 They should have used FedEx Ground, through eBay.
$25.00 The amount of money the amateur seller wasted.
I was happy with the overall price.
Should I ask for a $25.00 refund?
On 7/13/2020 I won an auction for $40.00 plus shipping.
$18.00 I paid for a Medium Size Flat Rate Box.
$7.25 They sent a box inside of a Flat Rate Envelope.
$10.75 The amount of money the experienced seller overcharged.
I was happy with the overall price.
Should I ask for a $10.75 refund?
OP wrote, "I wanted an item badly enough to pay an unreasonable S&H charge to obtain it since it was the only one I could find anywhere."
You should have sent a Question To Seller before the purchase, inquiring about the shipping.
08-08-2020 12:12 PM
@myangelandmyprincess wrote:"Most sellers do this as a way to save on eBay fees - sure, you're only paying $10 for a $100 item but the seller tacked on $100 shipping so eBay only treats it as a $10 purchase for what they charge AND for what taxes they report.
Now if a seller charges you $20 for overnight shipping and then sends it by $2 3rd class parcel post and you don't get it for two weeks then you can contact customer service to get the difference refunded as well as leave negative feedback letting others know the seller is scamming folks on shipping"
The only thing correct in this post is that negative feedback can be left
If a $10 item has $100 shipping eBay charges fees on $110. It's been this way for years many states charge tax on the shipping as well. And eBay does not issue partial refunds for shipping overages. They don't issue partial refunds at all. A seller can give one but eBay can't force a seller too.
And personally I wouldn't leave a negative even though it can be done a negative complaining about shipping costs looks worse on the buyer than it does the seller.
I will reply to myangelandmyprincess for my final reply since what they said is altogether the most accurate, though what onlinecentral said ended up being quite relevant as well.
For everyone who said that a case cannot be opened against a seller due to overpriced shipping and handling since there is no such option to do that, you all were wrong: I spoke to an eBay representative using the chat box (which could have been done over the phone if desired), and they told me that being overcharged on shipping actually falls under "Item Not as Described" if it indeed is discovered that the seller misrepresented their S&H cost in violation of eBay's Shipping Policy (consistent with what myangelandmyprincess said).
But that is not what I discovered upon receiving the package in this case, after having waited for over 3 weeks to receive it. The reason that the seller's shipping cost was so high is because the seller unwisely chose to use an oversized (unnecessarily large) shipping box through USPS Retail Ground (formerly Parcel Post). This caused the USPS shipping fee to be 3 times as much as it would have cost to ship the same item using a free Priority Mail box, which is not a heavy or large item and thus would have weighed about half as much in a smaller Priority Mail box, though still large enough to have plenty of space for newspaper packaging (akin to what onlinecentral said in regard to amateurish shipping, as occurred in this case, versus fraudulent shipping, as I originally had suspected).
However, if the seller indeed had overcharged me for shipping and handling as I originally thought, then eBay eventually would have stepped in and made a decision in my favor for a partial refund from the seller, for which I had plenty of documentation under the assumption that a non-oversized box had been used.
And thus, in this particular case, it ultimately arrives back at what myangelandmyprincess said in regard to the issue of feedback: Negative feedback still can be left, or neutral or positive feedback, which is at the buyer's discretion...end of story. To be clear one last time though, eBay's Shipping Policy can be enforced if the buyer is able to show that they were grossly overcharged for shipping and handling, and according to the eBay representative, this falls under returning an item (seeking a partial refund) due to the item not being as described (with the S&H charge counting as part of the description of the sale of the item).
08-08-2020 12:22 PM - edited 08-08-2020 12:26 PM
Sorry but you haven't proven anything other than the fact that you assumed the seller was charging you much more than what they would be paying and that assumption was incorrect.
eBay does not force a partial refund in any circumstance. Regardless of what you were told, if you opened a return request because you feel that you paid too much for shipping, you could return the item and get a full refund or not return the item and not get a refund. eBay has other policies that do not work the way that they are written, that particular policy that you are referring to is not an anomaly.
08-08-2020 01:12 PM
eBay wont force a partial refund if you had opened not as described for shipping costs eBay would have return it for a full refund.