@berserkerplanet wrote:
>>Unless I'm mistaken, 15x13x10 would be an oversized box subject to dimensional charges,
>> and I don't think Ebay shows those. I'm pretty sure Ebay doesn't show the fuel surcharges
>> and residential surcharges, either. I could be wrong
So wrong my head hurts from slamming it on the desk.
The Residential and Fuel surcharges are shown when the transportation cost is expanded (they are rolled into the transportation cost with the base rate), and there are no dimensional surcharges - the base rate is based on greater of the actual weight or the dimensional weight.
Yes, 15x13x10 would have a dimensional weight of 15x13x10/166=12lb which eclipses the actual weight, so the base rate would be calculated based on 12lb. Without the zip codes or zone I'm not going to bother iteratively reverse engineering it to figure out the zone and any surcharges, or if the numbers are right.
Well sweetie I said I could be wrong! 
I used Ebay's Fedex labels one time probably a decade ago, then I got my own Fedex account.
Sorry about the headache...may I offer you an ibuprofen?
I was cranky when I wrote that (as dtexley3 pointed out), but I really get frustrated with the perpetuating myths that eBay labels don't include surcharges or consider dimensional weight. Think about the newbies reading these forums or showing up from a google search - they don't read entire threads or multiple threads but see something like your statement, don't read down further to see my rebuttal, and that's all they remember - FedEx bad, FedEx charges are never right , scam, ripoff, fraud.....
Which causes the myth to perpetuate, and they miss out on utilizing a good selling tool because they were scared off. I just posted an short (for me) analysis of a shipping scenario in another thread where (if my assumptions about the zone are correct), the seller can use FedEx at $27.38 instead of Priority or Parcel Select (as I *think* he was planning to) at $43.53 to get out of losing money on an eBay combined shipping kerfuffle. (He had UPS and FedEx in the listing as options but I'm not sure what is going on there)
In any case, FedEx shipping, especially with the deep eBay discounts can be a very useful tool, and I hate to see users avoid it due to misinformation - it can make the difference between certain items being viable to sell and not.
I'll take an acetaminophen - ibuprofen does nothing for my headaches
Which causes the myth to perpetuate, and they miss out on utilizing a good selling tool because they were scared off. I just posted an short (for me) analysis of a shipping scenario in another thread where (if my assumptions about the zone are correct), the seller can use FedEx at $27.38 instead of Priority or Parcel Select (as I *think* he was planning to) at $43.53 to get out of losing money on an eBay combined shipping kerfuffle. (He had UPS and FedEx in the listing as options but I'm not sure what is going on there)
In any case, FedEx shipping, especially with the deep eBay discounts can be a very useful tool, and I hate to see users avoid it due to misinformation - it can make the difference between certain items being viable to sell and not.
I'll take an acetaminophen - ibuprofen does nothing for my headaches
You aren't a prolific poster, yet I remember your username and can type it from memory, so that says something. Your posts are to the point, contain useful info and analysis, and are fact filled and data-ey, and mostly on shipping issues - the stuff I like.
Any thought on the commercial/residential point above?
eBay changed things years ago and flopped the label flow from defaulting to commercial - sellers shipping to residential destinations not paying attention didn't check the residential box and then howled when the fraud, scam, ripoff, class action lawsuit outrageous unauthorized Residential Surcharge appeared on their eBay invoice. But at some point I can't recall, ability to uncheck the residential box went away.
I've played with it a bit, and it looks like eBay is actually checking addresses and not allowing the box to uncheck when they determine (correctly or incorrectly) that it is residential. Whether using FedEx address databases or Joe-Bob's discount lookup service I don't know.
I've done "print another label" mockups on sales to definite residential addresses and been able to change the to a definite commercial address - like a Walmart Store address - and the residential box becomes checkable, and FedEx Ground becomes available.
Whatever they are doing, it poses a problem when needing to use FedEx Ground with a Residential Surcharge to ship a pkg over 70lb to a residential address (Home Delivery has 70lb limit). eBay labels precludes that due to the blanket "it's residential - not letting you change it" (eBay's poor attempt to idiot proof the label flow hurts some shippers in rare cases )
Any thought on the commercial/residential point above?
eBay changed things years ago and flopped the label flow from defaulting to commercial - sellers shipping to residential destinations not paying attention didn't check the residential box and then howled when the fraud, scam, ripoff, class action lawsuit outrageous unauthorized Residential Surcharge appeared on their eBay invoice. But at some point I can't recall, ability to uncheck the residential box went away.
I've played with it a bit, and it looks like eBay is actually checking addresses and not allowing the box to uncheck when they determine (correctly or incorrectly) that it is residential. Whether using FedEx address databases or Joe-Bob's discount lookup service I don't know.
I've done "print another label" mockups on sales to definite residential addresses and been able to change the to a definite commercial address - like a Walmart Store address - and the residential box becomes checkable, and FedEx Ground becomes available.
Whatever they are doing, it poses a problem when needing to use FedEx Ground with a Residential Surcharge to ship a pkg over 70lb to a residential address (Home Delivery has 70lb limit). eBay labels precludes that due to the blanket "it's residential - not letting you change it" (eBay's poor attempt to idiot proof the label flow hurts some shippers in rare cases )
>>Thank you for your more than generous research!
No problem. That's why I'm here, and I find more technical, and possibly solvable problems like yours intriguing. (could care less about "sales are the worst ever", "sellers should be able to leave negative feedback", or FVFs on shipping costs are a ripoff" threads that are just exercises in clubbing deceased equines.)
>>Would you like me to reinstate that option so that you can take a look at it?
Processing..... Calculating.... Computing.....
Must be the mirror set? That listing shows $27.81 UPS Ground shipping to zone 6 (I used Las Vegas as a location to get that to work out and keep everything zone 6 to simplify). That is the correct UPS Retail amount per your site settings ("DON'T pass discounts to buyers"). The FedEx numbers should align with what you and I posted previously (SHOULD charge buyers the undiscounted, retail $26.41 and charge you $16.02 for the label).
If you want to go to the effort to put it back, I'll look, but the only thing I expect to learn from that is if it also shows me a a buyer the discounted FedEx amount (or if this bug is only messing up the checkout FedEx amount). That would be a useful bit of information.
What I might suggest is that you try to perform an exorcism of the calculator demon along the lines of the methods linked in posts 15 and 16 here.
- Revise the listing and put he FedEx Ground option back.
- View the listing, change your location to zip 89106 (which is zone 6 relative to you), and check the FedEx amount. It should show $26.41, but if the glitch is happening and is also showing the discounted rate in the listing it will show the discounted $16.02 (or a number within pennies) Let us know if that is the case
- Change your site setting to pass FedEx discounts to buyers and apply it.
- Check the listing. Everything the same?
- Revise the listing, and change something in the shipping section like adding a small $1 handling fee to get a change to apply.
- Check the listing. Everything the same (except amounts $1 higher from handling fee)
- Change your site setting back to NOT to pass FedEx discounts to buyers and apply it.
- Check the listing. Everything the same?
- Revise the listing, and remove the $1 handling fee to get a change to apply.
- Check the listing. Did that knock the site setting into applying? Does it show the correct $26.41 retail amount for FedEx now?
Don't forget to change your location back to your normal zip on a shipping&payments tab when done. It will reset if you delete all cookies or otherwise get logged out of eBay and begin a new session, but if that doesn't occur and you forget, you might get puzzling shipping values when searching as a buyer or checking your other listings (eBay will see you as being in Las Vegas until it changes or is changed back)
The method(s) in the other threads for similar bugs before used the eBay "signinalert" function to sign out of all eBay sessions on all devices during the procedure. Whether that was a necessary step to force he changes to
take is unknown, but is no longer possible as eBay removed access to that tool.
If that complicated mess above doesn't work, next option is to end the listing and recreate from scratch (copy paste description, etc) or maybe a sell similar (just not sell similar from that listing - you don't want to propagate the "infection" from the old listing to the new one. Problem is you other listings could be "tainted" too, and sell similar from them might drag the bug along)
Last year(?) my Smartpost listings that had an opposite bugaboo (showing retail rates in search when should have shown discounted) had to be recreated from scratch - the exorcism procedure didn't work. So YMMV.
>>I'm sorry to respond so late.
Again, no problem. I'm not on here 24/7 either, and tend to treat it like a pen pal thing. I respond, toss the "message in a bottle" into the sea, and when I get a response I get a response. taking care of your people is more important than keeping me entertained or updated
