12-04-2023 03:16 PM
Purchased Ebay label. Sent item to buyer.
Item got returned to me. Wrong address.
Buyer contacted me with correct address.
How do I print new label and charge buyer or Ebay for their error?
12-04-2023 03:23 PM
I would refund buyer with "address problem".
You are only allowed to ship address as stated through the payment.
Buyer can say never got the item (but did)...gets refund and keep item. And you did all that work for 0.
And I would block buyer.
12-04-2023 03:35 PM
Hi @suzbr-42 . This is my standard advice for RTS (returned to sender) packages. Take the parts that are relevant to your situation.
You have a few options. You should decide which route you'll be taking and communicate with the buyer, but wait until the item is returned (and delivered) to you before you take any of the following actions.