Voiding a shipping label

[mahyasoma]

I shipped an item on 4/12. It was returned to me for insufficient postage. I took it to the post office today and had the proper amount of postage applied. I need to void the shipping label and get refunded for postage I originally bought.  It does not give me the option on the shipping label page. 

Thank you in advance. 

[ebooksdiva]

Printing and Voiding Shipping Labels  

[mahyasoma]

Thank  you, 

I tried that, but the option to void is not there. 

[crazystuff4sale]

If it's past the deadline to void the option will no longer be available.

You have 5 days to void a USPS shipping label that you printed on eBay.

[evry1nositswindy]

If the item was returned to you for insufficient postage, you won't be refunded as it was considered used.  

[mahyasoma]

Oh darn,

Live and learn.

Thank you!

[mr_lincoln]

Hi @mahyasoma 

If you printed your USPS label through eBay the package NEVER should have been returned because of the APV system between eBay and USPS ... you should have been charged through your account and the package should have been delivered to the Buyer WITHOUT a Postage Due notice.

devon@ebay , kyle@ebay , kayomi@ebay , elizabeth@ebay   Just looped you guys in to ask if there is a known open ticket on the APV system for not working?  The intent of that system was to "Enhance the Buying experience" by NOT preventing a package from being delivered due to insufficient postage.  As you know, Sellers are either charged or receive credit for under or over paid USPS labels with the APV system.

[devon@ebay]

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@mr_lincoln wrote:

Hi @mahyasoma 

If you printed your USPS label through eBay the package NEVER should have been returned because of the APV system between eBay and USPS ... you should have been charged through your account and the package should have been delivered to the Buyer WITHOUT a Postage Due notice.

devon@ebay , kyle@ebay , kayomi@ebay , elizabeth@ebay   Just looped you guys in to ask if there is a known open ticket on the APV system for not working?  The intent of that system was to "Enhance the Buying experience" by NOT preventing a package from being delivered due to insufficient postage.  As you know, Sellers are either charged or receive credit for under or over paid USPS labels with the APV system.

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Hey @mr_lincoln! As of this morning we have not seen any open tickets on this issue. If there is one that ends up opening we will be sure to update the Tech Board and let you know!  

[nobody*s_perfect]

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@mr_lincoln wrote:

Hi @mahyasoma 

If you printed your USPS label through eBay the package NEVER should have been returned because of the APV system between eBay and USPS ... you should have been charged through your account and the package should have been delivered to the Buyer WITHOUT a Postage Due notice.

devon@ebay , kyle@ebay , kayomi@ebay , elizabeth@ebay   Just looped you guys in to ask if there is a known open ticket on the APV system for not working?  ....

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It's possible that the underpaid postage was caught before the package reached the sorting center where APV would be applied.  More details would be needed, such as type of service used, reason cited for underpayment, where the turnaround/rejection happened, etc.

Local Post Office clerks are not supposed to get involved with underpaid postage (with some exceptions such as ineligible items shipped via Media Mail), but they do. For instance, a post today mentioned that their local PO will reject flat rate boxes that are bulging, even though there's a USPS memo which allows it.

[mr_lincoln]

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@nobody*s_perfect wrote:

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@mr_lincoln wrote:

Hi @mahyasoma 

If you printed your USPS label through eBay the package NEVER should have been returned because of the APV system between eBay and USPS ... you should have been charged through your account and the package should have been delivered to the Buyer WITHOUT a Postage Due notice.

devon@ebay , kyle@ebay , kayomi@ebay , elizabeth@ebay   Just looped you guys in to ask if there is a known open ticket on the APV system for not working?  ....

---

It's possible that the underpaid postage was caught before the package reached the sorting center where APV would be applied.  More details would be needed, such as type of service used, reason cited for underpayment, where the turnaround/rejection happened, etc.

Local Post Office clerks are not supposed to get involved with underpaid postage (with some exceptions such as ineligible items shipped via Media Mail), but they do. For instance, a post today mentioned that their local PO will reject flat rate boxes that are bulging, even though there's a USPS memo which allows it.

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@nobody*s_perfect   Clerks are supposed to simply ship eBay packages ... now, if the eBay banner was cut off OR in the case of a Combined label there is NO eBay Banner the clerk would have to take the shipper's word for it being an eBay shipment.  I am sure many clerks have no clue or don't care about the agreement USPS has with eBay ... 

[nobody*s_perfect]

The clerk policy and the APV system are universal for most (maybe all) online postage; this is not a special eBay arrangement.  Clerks are supposed to just accept packages with online postage from any provider, not waste counter time on them, just pass them along for the APV system to deal with.  But anybody who spends time on these boards knows that the clerks often have their own ideas.

https://link.usps.com/2017/10/05/what-is-apv/

http://pages.ebay.com/sellerinformation/ship-smart/ebay-shipping-partners/avoid-extra-postage-costs....

Here's the thread from earlier today regarding local clerks who inappropriately reject bulging FRBs (see post #45):

https://community.ebay.com/t5/Selling/If-it-fits-it-ships/m-p/33693368#M2197576

[mahyasoma]

Thank you!