02-22-2023 01:49 PM
Getting an error, "Something went wrong and we were not able to generate the label." when trying to print a standard envelope shipping label. Is anyone else experienceing this?
Reloaded page, tried again. Rebooted, same issue.
02-22-2023 01:52 PM
Yes, many others are running into this. There is a site wide tech ticket. Contact customer service and ask them to add your account to ALERT14466
02-22-2023 01:54 PM
Thanks. I didnt see anything browsing the community.
02-22-2023 02:04 PM
They gave me the reference number INC000005507047
02-23-2023 07:50 AM
@mcucinella wrote:
Getting an error, "Something went wrong and we were not able to generate the label." when trying to print a standard envelope shipping label. Is anyone else experienceing this?
Reloaded page, tried again. Rebooted, same issue.
Good morning @mcucinella. Per our shipping team: "Our Shipping Product team is working on a long term solution for this issue. In the meantime, the workaround is for the seller to enter dimensions of 11 X 6 X 1 in order for eBay Standard Envelope to appear as a service option."
02-25-2023 04:17 PM
Anyone figure out a combination to bring up the ebay standard as shipping option?
Couldn't get this "the workaround is for the seller to enter dimensions of 11 X 6 X 1 in order for eBay Standard Envelope to appear as a service option." to work. It automatically sets weight to 3 ounces and still no Ebay Standard envelope.
10-01-2023 01:48 AM
Your workaround "in the meantime" doesnt even work. Same thing. No matter WHAT I DO