SHIPPING

[dollocity]

I've been on here for years....  sometimes  A PERSON  will buy two? I want the buyer to get a  decent shipping refund discount?

It seems when i try? if i want to refund 10 bucks?  that's not what i get???? can anyone EXPAIN THIS TO ME!

[pjcdn2005]

I'm not totally sure what you are asking.  If you send a partial refund of $10 a portion of that amount that ebay received for fees and taxes will be refunded by eBay. The remainder of the $10 will come from you. Is that what you are asking?

[ajs_coins_and_alchemy]

You try to send a $10 refund to a buyer, it'll probably say something like "buyer will receive $10.80" (8% sales tax included). It will also likely say you owe something like $8.57. That's because a portion of the refund is covered by EBay from the fees they collected on the sale. 

[mtgraves7984]

You should be able to use the drop-down menu to the left of the order and select 'Send refund'. Fill in the amount you'd like to refund, confirm and submit. Is that not working for you?

[dollocity]

Hello there ! thanks for answering.

let me see if i can explain.

I sell dolls. 10 flat rate on each.

buyer buys 2- 20 bucks.

I want to refund her a  10.

I type in 10

and it always shows less.

( which is ok if comes off my end as a fee)

does that customer get her 10?

I like simple..

small seller. I take my box to the post office. Write the address on the box with a big black sharpie- nice and neat. Get a tracking and i'm done.

no fuss 

😊

[ajs_coins_and_alchemy]

If you type in $10, buyer gets $10. (Actually they get $10 + whatever sales tax they paid on that $10 too)

It shows YOU OWE "less". Thats because the $10 you're giving back to the buyer, you only got $8.XX from that originally, and the other $1.XX went to EBay's fees originally. 

Buyer gets full amount. Part comes from you, part comes from EBay. 

[1tuna]

you can try using ebay shipping

you wont have to stand in line

you wont need to enter the tracking number

when you are paid your $10 shipping by your buyer you are only getting about 8.50 to 8.70

ebay is taking the rest of it, thats why when you refund them back $10 you only need to send them $8.50

if you want to just break even on shipping you need to charge 15% more because of the ebay fees

good luck

@dollocity 

[dollocity]

Thank YOU so much! I was never really positive about that.   And always worried they weren't getting their entire amount. I was never sure.

[soh.maryl]

Does this happen often -- a buyer buys more than one item ?  there's a way to combine shipping from the get-go.  You do not have to let the buyer pay full price and then refund them.

Sorry, I no longer sell and have forgotten about how to combine shipping, but, hopefully, someone else will come along and give instructions.  

[dollocity]

thank you.  😄 There is no line.

It's a one room post office in a very rural town. I'm the only one in there. lol

Lucky Lucky. And the woman that runs it.. she's really good at her job!

[dollocity]

oh often enough.

Me too. Everything has changed so much.