eBay

audiogabby · ‎08-31-2017

I sold an item last week and when the buyer received it he emailed me claiming it was damaged. I was surprised because that piece of equipment had just returned from a qualified technician a few months before and it was working perfectly. Since anything is possible I decided to accept the return and refunded his money. Upon receiving the equipment I immediately took it to my technician who tested it and found no issues with it. Obviously a case of buyers remorse on the buyer's part. My question, is there anything that ebay can do on a false claim like that in order to get their money back? I lost a sale because I was trying to be fair and here is a guy that is obviously shameless getting away with it.

phcd1 · ‎09-01-2017

@plumbingspecials wrote:

...I fight every FALSE SNAD I receive, usually the leverage is in the messages the buyer sends to me. ...

(Lie to me? That will cost you a restocking fee and return shipping. Don't lie to me.)

Most buyers go radio silent when they open a fraudulent SNAD, just to avoid such problems (that's how you can tell the liers from the honest buyers). As I stated before, you can't collect (i.e. withhold from a refund) a restocking fee or return shipping on a SNAD case. Only if you can talk eBay into it and even then you run a risk of a defect. Then that's a whole nother issue.