Return item with International Shipping?

[qufl123]

I purchased a laptop cover and it was shipped from California and since it does not fit my laptop, I requested to return it.

Because it is about the size matter, I have to pay the shipping fee.

I found the return address is China!!! which means I have to pay the international shipping fee.

If the item is $20 and the returning cost is $50, then who wants to return it?

I think eBay must have a policy that if the seller shipped the item in domestic then the seller must receive the return in domestic! 

[tdumonde2014]

They do, call ebay and let them know that the item was listed as being in California and the return location is China. 

[orangehound]

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@qufl123 wrote:

I think eBay must have a policy that if the seller shipped the item in domestic then the seller must receive the return in domestic! 

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You are correct, mostly.  The seller has two options:

1. They can provide you with a domestic (California or near equivalent) return address.
2. They can provide you with shipping funds to your PayPal account to send it back to China (give them a quote for TRACKED shipping).

If they do neither, then escalate the claim to eBay with the explanation that the seller is not properly accommodating the return.

[qufl123]

I did but eBay told me ”there’s nothing we can help.”

[qufl123]

I claimed it to eBay and the case was escalated however eBay made a decision like let seller and buyer figure out it and I don't want to care about it. 😡