Plain white envelopes getting returned to me?

[lloopin]

I sell stickers and ship them using a plain white envelope. I do it through Stamps since eBay doesn't let me choose the envelope. Today I got about 5 or 6 of them returned because the postage "wasn't correct". I'm not sure how because I'm certain I'm doing it right. I've also had a few that made it to the person and wasn't returned. Anyone know what I could do? I'm paying the 53 cents on Stamps for nothing

[stephenmorgan · Accepted solution]

Maybe you could take them to you local Post Office and see what information the can give you.

[donsdetour]

Such is checked down the route the items take: if to thick, or to heavy, they will be returned or you charged for more postage.

Good luck with this.

[simba6]

Do they have tracking numbers on them?   USPS lives in fear that people could start using tracking on mail. That is where that 3/4 inch thick rule comes from.

[albertabrightalberta]

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@lloopin wrote:

I sell stickers and ship them using a plain white envelope. I do it through Stamps since eBay doesn't let me choose the envelope. Today I got about 5 or 6 of them returned because the postage "wasn't correct". I'm not sure how because I'm certain I'm doing it right. I've also had a few that made it to the person and wasn't returned. Anyone know what I could do? I'm paying the 53 cents on Stamps for nothing

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I looked at your listings and if you're shipping with just 1 or 2 single stamps, they're being returned because you're send them as "flats" when they are parcels. Letter rate has to be <.25" and your packages are likely thicker. 

[zero29zero]

When you say you're sending them with "stamps" I assume you mean you're printing labels from stamps.com. If it's the 10 lots of stickers you're getting back they're probably too lumpy/thick and maybe over 1 ounce. If you want to send them with regular stamps you could send as "non-machineable", it costs the price of postage plus 30 cents. Like 2 OZ 78 cents + .30 = $1.08