Just sold an item going to Spain and "We have no postal address on file"

[golfman_56]

I sold an item going to Spain and on the Transaction Details page in Paypal it shows "

We have no postal address on file". It is going Global Shipping. Am I covered under Seller Protection if I ship even when no postal address is on file? Thanks.

[imthemom2007]

Do NOT ship the item.  Go into the resolution center and initiate a cancellation for the item (be sure to select the reason for bad address). Contact the buyer and explain that you need them to go into their eBay account and UPDATE their shipping address as soon as possible.  If they do not update their info, you will have to refund them.  If it comes to that, you will receive a credit for your listing and final value fees.

Helena

[golfman_56]

Thank you.