Thank you for the link, that explains it. Doesn't really seem to be an improvement. Many of the items I sell are well over $6 shipping with some being $50-$150. They might as well just removed the "No Returns" option altogether (as its false advertising) if buyers can just abuse INAD/SNAD without even trying to hide what they are doing. So if I sell an item that cost $50 to ship and get a bogus return I am out a total of $96 in shipping costs alone, not to mention paypal fees. That $6 really does nothing for me.
The representative I talked to said after I get the item back and refund the buyer I can then appeal the case. She said its clearly buyer's remorse since they stated they just bought the wrong part. From experience do you know if its true that if I win the case I get refunded the full amount of the sale? That is what she told me, but I've been told that before and it was all smoke and mirrors to get me to go away and when I get the item back in the past I was just told to resell the item to get back some of the money I lost instead of the full refund I was promised.
I've been buying/selling for well over 10 years on ebay (probably closer to 20), and have went all in this part year doing it full time investing a lot of money and time in storage and product but with this sudden change in how they handle all of these buyer's remorse returns I am seriously thinking about trying other sites and moving elsewhere. I would much prefer I stick to what I am familiar with but if there are other options that might better suit my store I would be foolish not to. Its frustrating because I spent so much time building my stores. I'm an honest seller who takes pride in what I sell and all I ask is a little more say in how I run my business.
Whats even more frustrating is some of the other sellers I have talked to that are anchor or higher don't seem to have the same problems I do getting treated better, more fairly.
Regards,
