02-12-2018 08:23 AM
I never package my items before bidding is over but I do add 1 lb estimate to actual weight of item. Instead of package weight of 14.9 ounces I put 1 lb 1 oz. When I go to print shipping label I'm being charged for the 1 lb 1 oz. How can I, if I can, change the weight and charges to the 14.9 oz? Any help appreciate wheter it's yay or nay! Thanks.
02-12-2018 08:23 AM
02-12-2018 08:46 AM
Since you are not real new to selling, I fear I may not be understanding your question unless you have never printed a label before. There are places to enter the correct information about your package before printing it out. It doesn't matter what you put in your listing, other than that is what your buyer will be charged. You always have to input the correct info on the label for the correct postage.
02-12-2018 09:49 AM
On the label preparation page, click on the link for "Change package weight & dimensions."
02-12-2018 10:34 AM
What is the exact weight of the complete package?
03-06-2018 08:26 AM - edited 03-06-2018 08:27 AM
I does seem to matter with Fedex Smartpost. I guesstimated the weight of a pair of boots at 4lbs (to be safe when listing) but in reality they are under 3 lbs when all packed up. When I change the weight on the screen to prepare the label, it does allow me to change the weight but the rate (price to ship) stays the same, even if I lower the weight to 1 lb. I am assuming they are charging based on original weight stated in the listing (this is something new). However, if I prepare a priority label, changing the weight in the listing changes the price. I am shipping priority since the rate difference at 3 lbs isnt enough to offset the additional time. Even though it will cost me more than the buyer paid.
03-07-2018 09:29 AM