eBay

gw_cw · ‎10-12-2019

A buyer contacted me inquiring about the $240 USPS shipping cost for my item. In double-checking the weight, dimensions, and zip directly on the USPS site, the price should have shown as $121. Now, I'm wondering how many of my other listings have incorrect shipping cost and if it's costing me sales. Any input/advice?

scga912 · ‎10-12-2019

The Mark Rothko?

It's showing UPS as the shipping option.

Check your handling fee. I've screwed that up once before pretty good. Meant to put in $2 but put in $200.

Without providing us with shipping dimensions, weight and ZIP to/from, it's hard to figure out what can be the issue.

- Suzanne -

gw_cw · ‎10-12-2019

Yes, it's showing UPS now, because I changed it. When the buyer asked about a $240 shipping cost, it was one of the USPS

gw_cw · ‎10-12-2019

After the buyer asked about the $240 shipping cost showing for one of the USPS economy options, I researched directly on the USPS site and got the $121 price. Then, I researched with UPS and FedEx. The least expensive was UPS, so I changed the listing to that shipping method. I didn't put in a handling fee for this item.

The shipping box dimensions are 44x34x10, 12 lbs, from zip 37069 to 10005.

southern*sweet*tea · ‎10-12-2019

@gw_cw wrote:

The shipping box dimensions are 44x34x10, 12 lbs, from zip 37069 to 10005.

According to USPS.com, your package is too large to be mailed.

The easier you are to offend the easier you are to control.

We seem to be getting closer and closer to a situation where nobody is responsible for what they did but we are all responsible for what somebody else did. - Thomas Sowell

no_zero369 · ‎10-12-2019

@gw_cw wrote:
After the buyer asked about the $240 shipping cost showing for one of the USPS economy options, I researched directly on the USPS site and got the $121 price. Then, I researched with UPS and FedEx. The least expensive was UPS, so I changed the listing to that shipping method. I didn't put in a handling fee for this item.

The shipping box dimensions are 44x34x10, 12 lbs, from zip 37069 to 10005.

Right there is your issue! 44 x 34 x 10 = 14,960 cubic inches 14,960 / 166 = 90.1

So with USPS new "dimensional weight" classification this box, if it could be shipped, would not shipping at 12 pounds weight rather at 90-lbs!

gw_cw · ‎10-12-2019

Thank you for researching this for me. As a new seller, I'm perplexed as to why I was allowed to choose a shipping option that really isn't available, based on the package dimensions, when creating the listing?

dippitydoo · ‎10-13-2019

Another possibility is that you selected "parcel select" from USPS on your listing form instead of "Retail Ground", from USPS, (which is the price you see when you input the weight on the USPS site), always cheaper than parcel select, but you'd have to bring the package to the post office counter and purchase the postage there to get the Retail Ground pricing. The new DIM (dimensional Measurement weight) is causing packages to ship at 2,3, 4 times the actual weight in Parcel Select. It's caused the USPS the loss of my business which I now give to FedEx!

-Dippitydoo