I just listed an oximeter sensor ONLY, lots of detailed pictures of the cables, ends, connections, etc with the description containing the name, brand , and part number of the unit. I have a no return policy. Buyer purchases, then tells me that she is demanding full refund that it is not what she expected because she expected a complete oximeter. So, she opens a item defective case and wins. She then leaves me nasty feedback. I have appealed to ebay customer service, and basically they said, yeah, sometimes these things happen, but we are siding with the buyer! The sensor was brand new, she couldn't even use it because she didn't have the proper equipment to use it, so it really a case of buyer's remorse. I offered to give her refund, if returned in original condition if she pays for shipping, or I would refund her $3.00 and she could keep it. Nope, that''s when she escalated the case....and won. I have tried to appeal, but I don't know where to go from here. If they had phone service, I would ask to speak to supervisor, but obviously, cannot now. Any helpful tips out there?
