Hello, So I had a buyer put that one of the items I sell was defective, After contacting him he said there was nothing wrong with it that he just didnt like it and didnt want to have to pay to return the item so he put it was defective. I contacted ebay support and the rep read the messages and agreeded with me that it was buyers remose, she told me to inform the customer that he can return the item but at his cost and that if nothing happens I can ask ebay to step in after a few days. So I messaged the buyer and informed him that he would have to pay for shipping back, he agreed that was ok but he couldnt create a label since he already started a return, I informed him he would have to contact ebay for the return label, after that message I never heard back. I got a email letting me know that there was no resolution on the case so I chose the "Let ebay step in" as the rep I spoke to said she noted the account and reasured me that they will read the messages and see that this is a buyers remose case, well I get an email about an hour later saying that they asked the buyer to return the item and that once the item shows delivered they will debit my paypal the cost of the item plus shipping. **bleep** is this? The buyer cleary admited nothing is wrong with the item and even said he would pay for the return shipping, The ebay rep on the phone agreed it was buyers remorse and yet ebay closes the case in his favor. Is there anything I can do to reverse this decision? I just dont think its fair that the buyer clearly says nothing is wrong and he said it was defected to avoid paying the return shipping and yet im getting stuck with it anyways. Thanks for any help.
