Shipping

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Tracking Details

Hi all, The Shipping team wanted to share the following information from the issues with tracking not being updated. "We are aware that some sellers are seeing tracking details not update automatically to orders after purchasing a label. Our team is ...

Resolved! How to avoid wrong condition or wrong product return request

So I was wondering how to avoid the wrong condition or product thing that some people do for when I shipthe items out. Do I take pictures in the shipping box? I'm not sure, I'm still getting used to the shipping program.

ebay shipping money return scam

Hello, I'm sorry, I may write wrong in some wordsI am purchased item in ebay website. But seller send me wrong item, and wont return item. he prepaid me the shipping of the product to my paypal address. I sent item to seller and he received after 1 m...

USPS having a bad couple weeks.

Is it just me or is the UPSS having a really bad couple weeks? I've had several items not even scan for tracking. Many buyers complaining they haven't gotten anything I mailed out beginning of last week. I also have an item I bought on 4-22 last scan...

Package shipped Nov. 8th still "in transit to next facility"

I sold an item on Nov. 7th and shipped it out Nov. 8th by USPS Ground Advantage. I used an eBay label like I always do which comes with tracking and insurance. The past 3 updates on the tracking have been only this: Nov 12, 202312:00amIn Transit to N...

Resolved! I'm being charged by USPS for voided shipping label dating from December 2023?!?!?

This is something I haven't encountered before in the 23 years that I have been selling on Ebay. This week USPS charged me for 2 separate shipping labels that had been voided back in December of 2023. Their reason was because the labels were used aft...

Resolved! Charge for a shipping label that I didn't use

I requested a USPS shipping label and then decided to void the label. I was credited a refund. Then nearly two months later I was charged again for the label that I didn't use. I'm at a loss on why I was refunded for the label and two months later ch...

shipping

hi, I’m trying to retrieve a QR code for an order that I already shipped on eBay. It didn’t go to my email or messages. I went to the post office and they can’t pull it up with just the tracking number. How can I get the QR code back

Resolved! Shipping to China

I have sent several items to China this summer and none of them have arrived. How do I get eBay to be more active about getting info to the buyers or, even better, getting their items to them?

USPS back charge - New on on me!

I got a notice from Ebay that USPS charged me for a shipping label for which there was delivery after a label refund was issued. The label was NEVER used. I sold an item on December 31, buyer paid and I purchased a shipping label for shipment on Janu...

jan 15 shipping label credit canceled order.png

Shipping Labels

Why can't I print 4x6 labels on ebay anymore even though my setting is 4x6

Tired of Doral FL FF's with USPS.

Rant inc... They just refuse to give a delivery scan. It's so annoying, and I'm not going to not use the USPS because I offer free shipping and since they are not a residential address the shipping is more expensive with Fedex, UPS. I have to continu...

Playing at the Post Office

I live in a small town with an old-fashioned Post Office. It has a lobby and a separate glassed in space with 2 counters. The lobby opens at 7 AM and the counter at 8:30. There is a dutch door in the lobby for access to the back. To open the counter ...

Anyone else having trouble with USPS?

Over the last week we have had 8 customers now with lost or very slow moving packages from USPS. We have several cases open for item not received, some showing out for delivery to the buyer, from 8 days ago with no delivery, one in CA, one in TX and ...

Resolved! Shipping to Puerto Rico

What did Ebay do that I now can NOT ship to Puerto Rico?? I can NOT generate a shipping label ( LIKE I HAVE DONE IN THE PAST ) for any addresses in Puerto Rico. Probably ALL the American Territories. I talked to someone at Ebay and just got the run a...

New Shipping Policies Are A Nightmare

Ebay is now forcing sellers to have a shipping policy to select the shipping for each item. This is crazy, because even similar items can have a different size and weight. Ebay will not let me select my shipping by the item.