Tracking says delivered, but I don't have the items.

[Anonymous]

I have 4 items go out for delivery on the 28th, the tracking shows all 4 items were delivered at the same time and place. but I only received 2 of the 4 items.

I checked with my family and the people next door and I could not find the 2 packages. I got with the post office any they could not find the two items ether.

I told the two sellers on the 28th and have been keeping them upto date, one said nothing the other offered a 3$ refund for the 15$ item.

At this point what should I do? The two missing items were sent first class and the tracking says delivered.

The sellers are not intirely at fualt but they used the USPS to deliver the itmes and it is there reposabilty to make sure I get the itmes. But I'll never win a non delivery case when the tracking says deliverd and a SNAD would not be right as I have nothing to retrun.

What sould I do at this point?

[Anonymous]

They did not mail the items to my address. 

They shipped the items to a 121 w

and not a 1215 w 12th st.

very odd that both shipments from two different sellers had the the same mistake.

[Anonymous]

@couldabeenworse Gave all 4 sellers the same address 

[autopartspuller]

1. You are wrong in punishing sellers.  I completely disagree with the way that you are treating your sellers in this case, especially with negative feedback - they did their job, and you are punishing the wrong party.   As a result, I'm thinking I'll have a new entry on my Best Buddy List. 

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I agree completely.   I do sell used computer parts on a regular basis because my husband is in the industry.  

I enjoy learning things from other sellers but, it's days like today that I am glad I dodged a bullet!

[Anonymous]

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@ahamilton_0 wrote:

They did not mail the items to my address. 

They shipped the items to a 121 w

and not a 1215 w 12th st.

very odd that both shipments from two different sellers had the the same mistake.

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Sounds like you need to be talking to eBay, not the sellers.  Sellers are required to ship to the address they receive, which it sounds like they did.  If eBay had a glitch, eBay would be the responsible party, not the sellers.  On the other hand, eBay is probably just going to tell you that it is your responsibility to look over the address prior to finishing the transaction.  Can you absolutely say the address they asked you to confirm was correct?

[pcgearstock]

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@ahamilton_0 wrote:

They did not mail the items to my address. 

They shipped the items to a 121 w

and not a 1215 w 12th st.

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eBay records show that I did ship to a 1215. eBay keeps track of all labels created. I have not got my item back, either.

Also, my PayPal still shows the INR case as pending. It's had funds locked up for over a week now.

[couldabeenworse]

They shipped the items to a 121 w

and not a 1215 w 12th st.

very odd that both shipments from two different sellers had the the same mistake.

This would sound like a mail carrier/sorter error.  It would seem highly unlikely that two sellers would manually input the address these days, much less make the same error.  

I'm curious as to how you found that the parcels were delivered to 121?

[couldabeenworse]

Also, my PayPal still shows the INR case as pending. It's had funds locked up for over a week now.

pcgearstock; if you met the other requirements for PayPal Seller Protection, you can probably get the funds released by phoning paypal.  Then, PayPal will be on the hook for refunding the buyer.

[myangelandmyprincess]

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@tarpedge wrote:

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@couldabeenworse wrote:

IF the item was actually misdelivered, someone is going to get the shaft.  Who would you suggest that be? 

The carrier, followed by the party who let the carrier off the hook by not insuring.

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Wouldn't tracking be denied because insurance shows delivered?

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No ive had a delivered package refunded  with insurance Denied  initially because it showed delivered.  Appealed and the buyer had to sign saying they didn't receive it even though it showed delivered.  Insurance will cover delivered packages 

the buyer is not wrong for filing s chargeback. The seller won't be the one having to refund if they do that anyhow   Cc or PayPal will cover the costs 

[autopartspuller]

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@myangelandmyprincess wrote:

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@tarpedge wrote:

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@couldabeenworse wrote:

IF the item was actually misdelivered, someone is going to get the shaft.  Who would you suggest that be? 

The carrier, followed by the party who let the carrier off the hook by not insuring.

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Wouldn't tracking be denied because insurance shows delivered?

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No ive had a delivered package refunded  with insurance Denied  initially because it showed delivered.  Appealed and the buyer had to sign saying they didn't receive it even though it showed delivered.  Insurance will cover delivered packages 

the buyer is not wrong for filing s chargeback. The seller won't be the one having to refund if they do that anyhow   Cc or PayPal will cover the costs 

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This is not true.  If the buyer wins the Charge back, Paypal will deduct the amount from the seller's account.

I happen to have some actual experience on the banking end of this and know a little how it works. Proof of sending the item to the correct address is all you need for winning an initial chargeback however, if the buyer contests this by appeal, you need proof of delivery to correct address. TRACKING with proof of sending to the correct address and confirmed delivery is all the seller should need need but, this step actually looks farther into the situation and can take up to 3 months to solve.  Signatures help with the process but, are not nessassary unless the purchases are over a certain amount.  There is a fee the financial institution is required to pay to fight a chargeback (in this case paypal).  It is likely that some selling venues require the signature confirmation to fight a chargeback because there cost to that fight.

In the end the the financial institutions are the most fair in the decisions.  They care about nothing but proof.  Whomever has the most proof (not just words but actual proof which can be examined) will win the chargeback. 

[Anonymous]

Not wath paypal says.

[myangelandmyprincess]

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@autopartspuller wrote:

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@myangelandmyprincess wrote:

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@tarpedge wrote:

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@couldabeenworse wrote:

IF the item was actually misdelivered, someone is going to get the shaft.  Who would you suggest that be? 

The carrier, followed by the party who let the carrier off the hook by not insuring.

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Wouldn't tracking be denied because insurance shows delivered?

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No ive had a delivered package refunded  with insurance Denied  initially because it showed delivered.  Appealed and the buyer had to sign saying they didn't receive it even though it showed delivered.  Insurance will cover delivered packages 

the buyer is not wrong for filing s chargeback. The seller won't be the one having to refund if they do that anyhow   Cc or PayPal will cover the costs 

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This is not true.  If the buyer wins the Charge back, Paypal will deduct the amount from the seller's account.

I happen to have some actual experience on the banking end of this and know a little how it works. Proof of sending the item to the correct address is all you need for winning an initial chargeback however, if the buyer contests this by appeal, you need proof of delivery to correct address. TRACKING with proof of sending to the correct address and confirmed delivery is all the seller should need need but, this step actually looks farther into the situation and can take up to 3 months to solve.  Signatures help with the process but, are not nessassary unless the purchases are over a certain amount.  There is a fee the financial institution is required to pay to fight a chargeback (in this case paypal).  It is likely that some selling venues require the signature confirmation to fight a chargeback because there cost to that fight.

In the end the the financial institutions are the most fair in the decisions.  They care about nothing but proof.  Whomever has the most proof (not just words but actual proof which can be examined) will win the chargeback. 

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How it works with banking doesn't help with knowing how it works with PayPal.   A seller is protected with PayPal if it shows delivered.  The buyer can still win a chargeback with the cc company but because of paypals seller protection policy the seller won't pay for it 

[autopartspuller]

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@myangelandmyprincess wrote:

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How it works with banking doesn't help with knowing how it works with PayPal.   A seller is protected with PayPal if it shows delivered.  The buyer can still win a chargeback with the cc company but because of paypals seller protection policy the seller won't pay for it 

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Again not true.  Seller is protected with PAYPAL's Claims.  HOWEVER a chargeback is not a Paypal claim.  I have gone through this a couple times.  For that matter currently going through one with a forgien buyer that purchased through Ebay's GSP.  We are currently in Phase 2 because the buyer appealed the first decision.  Paypal has made it VERY clear in every chargeback case that if it is lost, the funds would be removed from my account.

[myangelandmyprincess]

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@autopartspuller wrote:

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@myangelandmyprincess wrote:

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How it works with banking doesn't help with knowing how it works with PayPal.   A seller is protected with PayPal if it shows delivered.  The buyer can still win a chargeback with the cc company but because of paypals seller protection policy the seller won't pay for it 

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Again not true.  Seller is protected with PAYPAL's Claims.  HOWEVER a chargeback is not a Paypal claim.  I have gone through this a couple times.  For that matter currently going through one with a forgien buyer that purchased through Ebay's GSP.  We are currently in Phase 2 because the buyer appealed the first decision.  Paypal has made it VERY clear in every chargeback case that if it is lost, the funds would be removed from my account.

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No PayPal says it offers this protection with cc chargebacks as well 

[autopartspuller]

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@myangelandmyprincess wrote:

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@autopartspuller wrote:

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@myangelandmyprincess wrote:

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How it works with banking doesn't help with knowing how it works with PayPal.   A seller is protected with PayPal if it shows delivered.  The buyer can still win a chargeback with the cc company but because of paypals seller protection policy the seller won't pay for it 

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Again not true.  Seller is protected with PAYPAL's Claims.  HOWEVER a chargeback is not a Paypal claim.  I have gone through this a couple times.  For that matter currently going through one with a forgien buyer that purchased through Ebay's GSP.  We are currently in Phase 2 because the buyer appealed the first decision.  Paypal has made it VERY clear in every chargeback case that if it is lost, the funds would be removed from my account.

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No PayPal says it offers this protection with cc chargebacks as well 

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All Paypal does is fight it for you.  And they DO fight it for you.  I have been pleased with the effort they put forth on my behalf.  But if you lose, you lose your funds.  I dont even have access to the funds because they are on hold right now await the phase 2 appeal process.

[myangelandmyprincess]

To be covered by PayPal’s Seller Protection program for a buyer’s Item Not Received claim, you must meet both the basic requirements listed above and the additional requirements listed below:
Where a buyer files a chargeback with the issuer for a card-funded transaction, the payment must be marked “eligible” for PayPal’s Seller Protection on the Transaction Details page.
You must provide proof of delivery as described below.

https://www.paypal.com/us/webapps/mpp/ua/useragreement-full#s3-seller-protection