Since other threads regarding this have gone off track, I just want to
make sure everyone takes note of the Fall Update:
https://pages.ebay.com/seller-center/seller-updates/2018-fall/service-metrics-and-shipping.html#m17-2-tb1
Starting September 10, ...
Rather than further hijack another thread, this is what the MBG policy
currently says about local pickup. This is a recent change (I think),
and contradicts common board posts that "local pickup is not covered by
the MBG". My advice remains that smar...
I don’t feel like this is my problem. It shouldn't be . It should be
between USPS and the buyer. Assuming it's not outside the claim window,
I would offer to file the insurance claim on their behalf, since they
cannot do so without your cooperation. ...
yes we got a writing from the supervisor on our email and the supervisor
told me to file a claim on usps since it’s insured. You should be
covered by eBay Seller Protection, but there's no good reason not to
file the claim, and follow up as need be. ...
I would respond to the ebay claim with the tracking, and if the parcel
has not arrived in a few days, file and follow up on a USPS insurance
claim. It is not my place to judge whether a buyer or carrier might be
mistaken.
If we're talking about eBay fees, no. You have a completed sale: you
have your money, and buyer has his product.If we're talking about
shipping fees, yes. If you file a claim, carrier should refund original
shipping fees and the value of the item - u...
