11-08-2021 05:15 PM
I listed a item that stated, please no international bidders, thank you. Well I had a international bidder win from the Ukraine. I messaged him , sorry I don't ship outside of U.S. Can I offer a second chance to another bidder? Or just relist? Thank you
11-08-2021 05:19 PM
Was the winning bidder's ship-to address in Ukraine or the United States?
11-08-2021 05:24 PM
Do not state in the description, put that in the shipping section "no international shipping"
11-08-2021 05:26 PM
And don't offer a second chance until you resolve this issue.
11-08-2021 05:31 PM
I wish sellers learn how to use ebay, when making listing you can tick the boxes. As ten_o_nine said.
11-08-2021 05:34 PM
If the buyer hasn't paid, they'll probably use a US address when they do, so you won't be shipping International.
11-08-2021 06:03 PM
It doesn't count to just say ‘no international shipping’ in your description. You must also set up your shipping exclusions to omit all foreign lands. Below is a link on how to set up your shipping preferences.
https://www.ebay.com/help/selling/shipping-items/setting-shipping-options?id=4089
Ok, that said, you also need to be aware that canceling a transaction can carry a penalty if you fail to follow eBay policy. Below is another link describing that. The reason you choose for cancelling a sale must be done carefully to avoid a black mark against your account.
https://www.ebay.com/help/selling/getting-paid/cancelling-transaction?id=4136#section2
11-08-2021 06:42 PM
Nothing particularly stops OP from a cancel "problem with buyer's address" but they do need to do a better job addressing where they will ship to, to prevent this.
11-08-2021 08:17 PM - edited 11-08-2021 08:17 PM
It looks like your shipping preferences on your listings are setup correctly to only ship to the US. My guess is, and you will discover this when the buyer pays, that they are using a freight forwarder with a US shipping address. It is a glitch in the eBay filtering check since the check only validates against the shipping address and not the users registered address.
This happens a lot. The buyer looses all protection under the MBG once the item is delivered to the FF. This does NOT however apply to items shipped through the eBay GSP or International Standard delivery where the seller is still responsible for door to door delivery. There is also limited seller protection in the event of a chargeback although eBay just released a new policy regarding that process but it is somewhat painful to go through.
11-08-2021 10:40 PM
You must also have your shipping preferences set up correctly. Just mentioning it in the listing is not sufficient. Did the buyer use a forwarding service and thus have a US ship to address?