@terrycanarsky wrote:
Yep, a lot of us are dealing with this. I posted in a different thread screenshots of today's "surprise" (the message from eBay like yours) and what our Seller Reports say. The two do not match. Not only is the math wrong, the NAD returns we are/will be penalized for are obviously false - the buyers' comments when they opened the claim (on the claim itself) prove that the return is not actually "not as described". One commented they'd ordered the wrong voltage (we won that case, it was in Feb before March's update that nixed common sense in eBay altogether). One was a simple mistake by a buyer of clicking the wrong item to return (a servo amplifier module is -not- a jacket to be worn as the buyer said didn't fit in the NAD).
Track your own numbers because eBay cannot, apparently.
If you are providing a good product for reasonable prices and solid customer service, don't worry so much about these "helpful" messages eBay sends.
~M
This issue was discussed heatedly in the Summer Sellers Update discussion boards if you were able to find them. Ebay is no longer allowing sellers to dispute any SNADs so those are now automatically counted and even if you resolve the problem so there is no return and the buyer says I was wrong, Ebay counts that as a SNAD because now it is an after sale contact by the buyer so Sellers are now being punished for that as Ebay considers that a less than positive experience fo the buyer.
Ebay has not been able to show anything other than 3-5% quarterly growth while all the other sites are showing double digit growth and the CEO and BOD are on the hot seat to produce. Evidently the 2nd Quarter numbers are going to be even worse since Ebay has been pushing all these site wide sales at quarter end to try and boost their revenue. Ebay also just had another round of layoffs which they won't even confirm how many were let go and even their own employees described the information that was released to the employees below:
It was a massive blow that impacted a ton of teams and yet, the internal communication was loaded with jargon and opaque
Ebay is a publicly traded company and does have a duty to maximize their profits for the shareholders, but when the platform they provide has a new glitch a day they cannot justify increasing the FVF or any other fees at this point. If you do not own a store they did increase the listing fees by 16.67% which is really a hefty fee considering Ebay does not even promise that your listing will ever be seen by anybody or see the light of day.
But by doing things this way Ebay can get a 40% increase in fees and blame it all on the sellers as they just have to many SNAD's and they are the reason Ebay is not growing as fast as it should. It is called desperation and the increase will also kick in at the busiest time of the year for most sellers, the 4th Quarter. So they are going to compare your SNADs against those of your "peers" whose information you are not allowed to see nor really know that it is correct, but your FVF is going to be based on this information.
As glitchy as this system has been and as poor as the information that we have been getting from Ebay how are we supposed to trust that this data is actually correct? Also to pad the numbers with things that were not even a real SNAD in the first place and not give the Sellers any chance to dispute it, shows this for what it really is, another DESPERATE Money Grab on Ebays part to try and show growth. Ebay also encourages you to offer free returns to help lower your SNAD rate,, but as soon as you withhold any part of that refund back to the buyer for damaged goods or not being returned in the same condition, they are going to file a complaint with Ebay. If Ebay actually backs the sellers like they say they will, the buyers will just go to Paypal and get the rest of the money back that way and Ebay can say we had your backs, but you still lose on the deal. In addition that buyer will never use the free return again, they will always use SNAD so the seller cannot withhold anything and Ebay gets exactly what they wanted, increase revenues.
I wonder if they have figured out how many sellers are starting to sell on other sites also in preparation for this issue? I think Ebay might be surprised at how many sellers will no longer sell in the categories that Ebay plans on punishing them for on this platform and Ebay might even find a negative growth quarter when 4th quarter 2017 vs 4th Quarter 2018 results are finally announced. Every one of their revenue increasing plans have flopped recently as sellers are just plain tired of paying more and still getting the same glitchy, hidden listings results.
All Ebay needs to do if they want to increase revenue is spend the money they should have on the equipment they need to show all listings 24/7/365. Instead they hide them and now are using their Product Catalog where they show the buyer 4 selections and everything else is hidden unless the buyer manages to find the button to see the other listings. In the meantime they are seeing Ebay recommends these 4 listings based on some algorithm that was written to maximize Ebays profits, not even to really show the buyer what it is they really wanted in the first place.
