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ASK ME ABOUT: Product Research (formerly known as Terapeak)

Hello Everyone, We're thrilled to announce the launch of our brand-new interactive series, which is set to take the place of our former "Monthly Chat with eBay Staff" program. This series is designed to bring you closer to the heart of eBay's operati...

Identical Negative Feedback Left Only 1 Removed

A buyer purchased 3 items spaced apart. On the day that the third item was purchased, buyer states that its illegal for me to mail the items to Texas.... ?? This following a long string of messages demanding that I cancel all 3 orders that night or n...

Buyer having trouble paying for item

Hello. I have a buyer who is trying to pay for an item that I am selling. She is brand new to ebay. The message she received says the following in a bright red box: Alert To help protect your eBay account weswwometimeslimit the amount of items that c...

Can I sell and ship items from a different country than the one that my account is based in?

My ebay account is based in Canada, where I normally reside. I use my account mainly to buy, but have also sold and shipped a few items. Therefore, this Canadian ebay account is somewhat established, and has some feedback. I am currently in Poland, h...

Increase Sales

I have A unique and Good Idea/suggestion for ebay which is increase sales.

Never dealt with a buyer like this before - Need help from other sellers

We sold Super Mario Bros. 2 (Nintendo NES, 1988) WATA Certified 8.5 CIB IMP Manual on September 13 and ship to buyer on September 14. Same day, buyer opens an "Item not received" case claiming we shipped his order late and wants a partial refund for ...

Resolved! Sold two items, buyer a scammer! eBay not helping!

Hello everyone, I am in need of help and guidance, I sold two high end stereo equipment to the same buyer. He never once complained about the items, never said anything was wrong with them, he purposely waited to file with his credit card to get his ...

How to turn off auction option

I want to sell as buy it now Only. I used to sell on ebay, been gone a while but I don’t remember being forced to auction. On browser the auction toggle button is greyed out. I cant press it. On the app the auction option has a lock next to it, cant ...

Where can I get a good price on storage shelves

Every time I go into a walmart or home depot I’m more interested in the actual shelves than the stuff on them, but they don’t sell them and online they’re a little expensive for me. I don’t want to spend $500 just in shelves. Second hand and thrift s...

Buyers Not Paying

On any given day, I have at least 3-4 people that have made offers, I have accepted and they don't pay. It's getting old. I have the option turned on that requires a buyer to enter CC information when submitting an offer, but it never seems to help. ...

shipping calculation

Maybe you all have heard this a thousand times before.......I am a newish seller and I sell one item at a time. A couple of years ago the listing template allowed me to easily calculate a shipping cost even though I usually advertise free shipping. I...

Zero feedback/ account opened today.

I just sold an item to a buyer who has 0 feedback and it says “member since September 17, 2023 (today) to an apartment in Puerto Rico It’s a boring, inexpensive item - fiber lol but I’d still be out the free shipping if it’s a scam. Should I ship thi...

Theme Park Tickets, Name On Tickets Issues

I've sold a couple of pairs of tickets in good faith but buyers have been unable to enter theme park as tickets were in my name, where do I stand on having to issue a refund??Thanks in advance.Sean

Can’t leave feedback

Can’t leave feedback on eBay keeps saying that the item cannot be found even though I have sold it just a day before it’s been going on for over a week.

Can’t send messages to seller

I bought some items on eBay and I can’t message the seller, I message the seller but they seems not to be seeing all my messages and also I have used so many browsers still not seeing my messages. I am confuse as I am a new user. I need assistance.

Non-paying Buyers are getting out of control!

I've been selling on eBay for over 20 years. I've had more deadbeat buyers in the last year than my entire time on eBay. I appreciate being able to limit non-payers with tools like not excepting bids from buyers with strikes, not excepting zero feedb...