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ASK ME ABOUT: Product Research (formerly known as Terapeak)

Hello Everyone, We're thrilled to announce the launch of our brand-new interactive series, which is set to take the place of our former "Monthly Chat with eBay Staff" program. This series is designed to bring you closer to the heart of eBay's operati...

ask seller for a postage quote....

I have a buyer from the UK interested in an item. I use GSP for all Int'l sales and never receive questions about pricing because it seems to default to GSP. This buyer keeps getting the following message:ask seller for a postage quote I don't know w...

Obtuse "Listing Recommendations" Algorithms

eBay's never-ending quest to make it even more difficult to sell items has jumped yet another shark with its absurdly obtuse algorithms making "Recommendations" for my listings. I'm sorry, but I'm selling a BLUES album, so don't recommend I say the c...

Can't edit listings

I have a few similar listings that have been active for years, ever since Good Till Cancelled has come about. Now, all of a sudden, when I attempt to adjust amounts, or do any other edit I get this message: "Thanks for listing this product! We limit ...

Resolved! Buyer provides fake address, leaves a neg and wont open a return

What am I supposed to do?

Mistake by Ebay in MP

Looking at my sales and the last payout I think I should receive a $100+ payout. All they show is they are sending me $21.00. All sales show completed and from last week. How do I correct this? The payouts before have been pretty much accurate. Thank...

Item Specifics for Picture Frame that are now required

I was a picture framer for about 20 years and do so now occasionally. I do not understand completely - the new required item specifics as per size. AND - using the word 'length' for outer dimensions of width adds to confusion IMO. I think most people...

Cant get money until i give personal info

I have not sold anything on ebay for several months , but a large buyer. Just sold an item and to get money I have to give ebay my banking info. In the Past Pay Pay took good care of this. buy n selling. I was told they cant do anything until i give ...

Resolved! Peculiar situation with buyer. How to resolve?

I have a peculiar situation with a buyer. I sent an item out last week which UPS delivered. The buyer immediately opened return request which was more of a complaint saying that the tracking shows it was delivered to the wrong ZIP code. I checked and...

Item specifics. They help your listings get seen by more potential buyers.

Item specifics. They help your listings get seen by more potential buyers. But how can you be sure you’ve got the item specifics people are searching for? This short video shows you. Read about the latest item specifics updates in the Spring Seller U...

Did eBay raise their fees?

Hi, I sold 2 lots of books - the same number of books, the same type of books for the same price about a week apart. The ebay fees should have been exactly the same, but they weren't. I don't see any messages from eBay that they raised their fees. Do...

VAT requirements

what are the EU VAT requirements?

Ebay's horrible way to assign non-existent defects due to slow US Postal Service

Ebay has a place to check off that you mailed an item. I assumed that was how ebay monitored mailout. Wrong!!! So, why do they have that option? It is useless. Apparently they assign slow mailout by what buyers write in their feedback. All ebay would...

What is happening with Ebay customer support for sellers?

In recent months, we notice that eBay remove the option to call in customer support for sellers. The problem is that we can only see an email us option. And every time we send an email to them, we get a response from some Indian eBay customer support...

Double Refund one from eBay, one from PayPal. 21+ days of chatting and contacting support.

Hello, So I sold one item on eBay for 7.80£ to Spain. The main story starts on 23 June.After some time buyer asked me to refund, he opened a case, reason: he didn't get the item.I sent without the tracking code, and I was aware that this was a gamble...