What does it take to get a manager call back?????

[grfmotorsportsii]

Seriously, what does it take to get a manager call back. I had an issue back in March and was promised 3 different time someone would call me back. Guess what, it never happened. I was given time frames in those conversation of 24 hours to one time 30 minutes. 

I have been with ebay over 20 years now and the issue happened again on Saturday. My account is frozen and I was promised a call back in 24 hours. Absolutely nothing. 

So what does it really take to get someone who has the ability the actually answer questions and do something other than a front line working just guessing with the issue might be?

[katzrul15]

@grfmotorsportsii 

I would reach to e-Bay CS thru social media. 

While it is not as "fast" as a call back, it is often more thorough and comprehensive.  Our experience with them on "complicated" matters has been excellent.

https://facebook.com/eBayForBusiness

Send them a private message from the landing page with your User ID, email and a brief description of your issue(s).  Message button in upper right on landing page.

Good luck!

[futuremarine2011]

first of all you have to be able to speak at least 2 languages. i had a call back the other day and gave up as i couldnt decipher what the lady was saying.  if it was english it must be a new version.  

[futuremarine2011]

oh and to answer your question, not a snowballs chance in hades

[mtgraves7984]

@grfmotorsportsii 

I'm with @katzrul15... the facebook connection isn't a call back, but it is two-way communication. And it works. Good luck.

[donsdetour]

". My account is frozen and I was promised a call back in 24 hours. Absolutely nothing. "

Problems with claims of fake items?????

[reallynicestamps]

The phone reps don't work for eBay. They work for a sub-contractor in Utah.

The social media accounts are run by trained employees.

And you get a transcript.

https://twitter.com/askebay?lang=en



https://www.facebook.com/eBayForBusiness/ — Message button in upper right on landing page.



https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851

A person with an accent speaks at least one more language than you do.

[dnasilver]

Serious question, how do you know who is employed and who is a contractor of eBay? Do you believe running a business utilizing a social media company for your CSR's is very professional? Are you not concerned knowing that Zucker will sell your info to anyone anywhere in the world?

[craigstevensstudio]

good luck with that.   ebay no longer really has a customer support.   nor do they care you are having problems.    (customer is ALWAYS RIGHT)   and sellers do not matter.    the platform is  worthless.

[craigstevensstudio]

after 16 years of selling on ebay,   them trying to MAKE ME JOIN FACEBOOK  was the last straw.   ebay is incompetent.

[grfmotorsportsii]

No, actually issues with listing restrictions. Somehow I am suppose to know the unwritten guidelines that always seem to be changing. 

[grfmotorsportsii]

So far the online the online chat with CS is just as bad as talking to them on the phone.... 

[grfmotorsportsii]

So far this has been useless. I asked my first question, was given a standard answer then the agent disappeared for an hour only to have another agent respond and say there was nothing to add and promptly disconnected. 

[reallynicestamps]

From a response by tyler@ebay  on the eBay Canada boards.

His answer included the information that the Facebook people were in the next room to him.

It makes some sense to use a widely known platform like Twitter or FaceBook as a contact for customers.

And one of the three social media accounts is eBay's own platform.

Personally, the one I would avoid is the Twitter, partly because of Elon Musk and partly because I don't understand how a complex problem can be explained in 142 keystrokes. I find the platform annoying.

[reallynicestamps]

@futuremarine2011 

A sample of my first language, which most people do consider to be English.

https://www.youtube.com/watch?v=olnxF7bIIuk