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Sold quantity is not showing

I am working on someone's eBay account. I reversed a sold item listing on eBay, but now the sold quantity is not showing after the reversal. It looks like a new listing. Can you please help me?

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Sold quantity is not showing

That's probably because if it was a one item listing, it would have ended when purchased.  So any "reversal" of the purchase (canceling) would then show as a new listing.

 

Now if you had more than 1 on the listing, it should have remained available and show a sold quantity.

 

Listings can be set to not end when sold out, there is an option, but its not enabled by default.

Gator08041971  •  Volunteer Community Mentor 2024
Member of eBay since 2000

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