Shopping Cart Glitch

[rfund2021]

Is anybody esle experiencing a glitch when customers put 2 or more items in their shopping cart, but it is not showing on my end so that I can send them an invoice/discount. If you have more than one account, try this and see what happens?

[castlemagicmemories]

The cart is and has been problematic.

So sadly your problem is not uncommon.

[slippinjimmy]

You will never see items that are placed in the eBay cart. The only way to know if they are there is if the buyer clicks the "request total" button (at which point the items are considered bought and won't really be in the cart anymore.

Unfortunately the "request total" button isn't always available

[rfund2021]

The cart used to work this way just 2 weeks ago.  When people put my stuff in their cart, it just sat in my sold section saying "unpaid". Then, I could contact the customer, send and invoice, or cancel it.  This is not happening now. Request total button only works when one of the items has a shipping charge. It does not work when everything has free shipping.

[slippinjimmy]

Buyers don't need an invoice if all their items are free shipping, they just need to click the pay now button.

[markdown-media]

That's not how the cart works. When a buyer puts an item in their cart, it is not considered "sold" so it would never show on your end as a sold but unpaid. The only ones that would show in your "unpaid" section would be auctions won and not paid for, or buy it now items that don't require immediate payment.

I checked one of your BIN listings, and the payment details do say immediate payment required. Did you recently change your payment business policy to require immediate payment?

[shoptalkid]

For a large majority of FIXED PRICE items and purchases, eBay is automatically forcing immediate payment even if the seller doesn't have that box checked.   If this is the case, it's not a glitch, it's just how things are done now to cut down on non-paying buyers. 

You could have someone check your listings for you, but I find it's more convenient to have a separate eBay account so I can check to see if discounts (shipping and promotional) are being applied when a buyer correctly uses the cart. 

[castlemagicmemories]

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wrote:
That's not how the cart works. When a buyer puts an item in their cart, it is not considered "sold" so it would never show on your end as a sold but unpaid. The only ones that would show in your "unpaid" section would be auctions won and not paid for, or buy it now items that don't require immediate payment.

I checked one of your BIN listings, and the payment details do say immediate payment required. Did you recently change your payment business policy to require immediate payment?

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Buyers have reported recently that although they put items in their cart, and did NOT commit to them, those items are showing up as sold and unpaid.

[lookng2015]

Not sure which is worse.